Employee Specialist Floater - Albany

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About Primecare Home Care:

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:

As a Employee Specialist (ES) Floater at Primecare Home Care, you will play a crucial role in ensuring that staff meet the necessary qualifications and standards required for their respective roles. By managing the credentialing process efficiently and accurately. The ES Floater contributes to the overall quality, compliance, and integrity of the organization's workforce. The ES Floater is also responsible for training new Employee Specialists and ongoing training for the team. The ES Floater plays a crucial role in ensuring that new employees receive the necessary knowledge, skills, and support to succeed in their roles and contribute to the organization's success. By designing and delivering effective training programs, they facilitate a positive onboarding experience and help new hires integrate seamlessly into the organization's culture and operations. The ES Floater plays a vital part in the auditing process of credentials and conducting home visits to aid in the onboarding of caregivers. This position also provides comprehensive administrative assistance in support of the human resources team. This position performs defined transactional activities to aid in the caregiver onboarding via providing excellent customer service.

Responsibilities:

• 
  Lead the onboarding process for new caregivers, ensuring all necessary documentation is completed accurately and efficiently through home visits to aid in the onboarding process.
• Utilize Viventium to enter caregiver information, track compliance requirements, and manage the onboarding process.
• Provide a smooth transition for new caregivers, offering support and guidance throughout the onboarding process.
• Utilize your experience in auditing to regularly review caregiver files and documentation, ensuring compliance with industry regulations and company policies.
• Identify any discrepancies or gaps in caregiver records and take necessary actions to address them promptly.
• Identify, investigate, and assist in resolving potential credentialing issues.
• Maintain accurate and current credentials for caregivers.
• Develop and maintain credentialing policies, procedures, and documentation to ensure compliance with regulatory standards and organizational requirements.
• Make monthly contacts to caregivers regarding upcoming expired credentials.
• Coordinate with internal departments and applicants to collect required documentation and information for credentialing purposes.
• Verify the authenticity and accuracy of credentials, licenses, certifications, education, training, and other qualifications submitted by applicants.
• Maintain accurate and up-to-date credentialing records, databases, and tracking systems for all entities.
• Conduct audits and reviews of credentialing files to ensure accuracy, completeness, and compliance with regulatory standards and organizational policies.
• Identify and address issues, discrepancies, or deficiencies in the credentialing process and implement corrective actions as needed.
• Identify gaps in knowledge, skills, and competencies required for job performance and success.
• Create engaging and interactive training modules, presentations, manuals, videos, and online courses.
• Conduct in-person or virtual training sessions for new hires on topics such as company policies, procedures, systems, products, and job-specific skills.
• Evaluate the effectiveness of training programs through assessments, quizzes, surveys, and feedback mechanisms.
• Collaborate with HR, department managers, subject matter experts, and other stakeholders to coordinate training logistics, schedules, and resources.

Required Knowledge, Skills, Abilities and Competences:

• Candidate must be able to commute to Primecare locations when needed.
• Candidate must be able to conduct home visits to obtain credentials and assist with onboarding caregivers.
• Energetic, positive, supportive, encouraging and overall pleasant disposition.
• Ability to prioritize multiple projects, manage production schedules, and meet deadlines.
• Ability to introduce change, implement new programs, and strategies and ability to maintain program performance.
• Recruitment and Onboarding experience
• Ability to maintain confidentiality when handling and assessing sensitive employee information; protect privacy related to any employee or candidate information.
• Previous experience in credentialing, provider enrollment, healthcare administration, or related field preferred.
• Flexibility and adaptability to adjust training approaches based on learner needs and feedback.
• Commitment to continuous learning, professional development, and staying current with industry trends in training and development.
• Previous experience in caregiver recruitment, onboarding, or healthcare staffing preferred.
• Flexibility to adapt to changing priorities and respond to urgent needs in a timely manner.

Minimum Qualifications:

• High school diploma
• Excellent communication skills, both written and verbal.
• Detail-oriented and skilled in auditing and compliance.
• Compassionate, patient, and able to build rapport with caregivers.
• Proficient in Google Suite and data entry.
• Ability to work independently and collaboratively within a team environment.
• Willingness to accept additional duties as needed to help the department team and other departments duties as assigned.
• Ability to travel to other offices as a floater when an Employee Specialist is on vacation, leave or out of office.

Preferred Qualifications

• Bachelors degree in human resources, Healthcare Administration, or related field preferred.
• Minimum 3+ years of experience in Talent Acquisitions or related fields.
• Minimum 3+ years of experience in Training & Development or related fields.
• Familiarity with HRIS and Recruiting software is a strong asset.