IT Technician

Job Summary:

The Information Technology Technician will install, configure, and support computers, software, and peripheral devices. The Information Technology Technician will also generate reports and ensure data integrity in systems.

Duties/Responsibilities:

• Install and configure appropriate hardware and software according to specifications.
• Provide orientation and guidance to users on how to operate new software, and computer equipment.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Manage reporting and tracking of all IT Assets.
• Identify computer or network equipment shortages, and place orders.
• Provide support and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Remain current on advances in technology.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Proven experience as IT Technician or relevant position.
• Have a thorough knowledge of computer software and hardware.
• Excellent diagnostic and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills, with the ability to prioritize work.
• In depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Ability to explain technical problems and offer solutions to those without technological training.

Education and Experience:

• Degree in Information Technology, Engineering, or related field.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
• Related experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.