Guest Services Agent

PURPOSE OF POSITION: To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a clean, friendly and safe visit.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.

• Ability to sell tickets and pre-sells, describe product accurately, ability to close the sale.
• Must have excellent telephone presentation skills for guest contact, must have "sale-ability".
• Must be willing to cross train in all areas of the guest service department.
• Adhere to all rules and regulations governing the handling of money and security.
• Report to work as scheduled and take meal breaks as assigned on a timely basis.
• Attend scheduled meetings.
• Exhibit a positive, courteous attitude to all guests and fellow employees at all times. Proper and efficient set up of assigned workstation.
• Cooperating with the Administrative Office personnel and other departments to ensure the efficient overall operation of our facility.
• Understand and promote the goals of Guest Service.
• Must work at a rapid pace.

• Must get along well with guests and fellow employees and maintain a professional business relationship at all times.
• Must help in other areas/departments as requested by management.
• Must maintain a regular and reliable level of attendance at the job.