Relief Resident Care Coordinator

Salary: $16.50+/Hour

Mountain Home is seeking Relief Resident Care Coordinators (R-RCC) to help ensure Mountain Home’s Residential Department is a safe, stable, and nurturing environment for young mothers and their children. The RCC provides safety and support for all residents while assisting with maintaining the cleanliness of the house and adherence to program rules. 

Our ideal R-RCCs have a passion and talent for helping others, communicating clearly and compassionately, and are able to connect and empathize with individuals, including diverse and marginalized populations. They remain calm in high-stress situations and encounters. They are trustworthy, dependable, relatable, and friendly. R-RCCs have knowledge of trauma-informed care, adverse childhood experiences, and experience in providing quality direct service to adults, young people, and children. We prefer individuals who have received education in social work, psychology, counseling, early childhood, or similar programs and/or who have been through relevant training. 

Who We Are and Why We Are an Employer of Choice

Mountain Home is a fast-growing 501(c)3 nonprofit (public student loan forgiveness employer!) based in Missoula whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care which integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. 

We are an organization that serves our community and our employees. Take a few minutes to read why we are an employer of choice!

What You’ll Do

The Relief RCCs are responsible for the following:

• Providing direct care to mothers and children who have experienced trauma
• Building rapport with families while maintaining professional boundaries at all times
• Providing residents with transportation and helping with homework, applications, etc. 
• Performing and documenting all room, chore, and safety checks
• Administering breathalyzers and urinary analysis and responding to crisis situations
• Enforcing residential meetings, chores, meal preparation, and quiet hours
• Providing assistance and support to help residents remain or return to independence  
• Receiving, inspecting, sorting, washing, and putting away donations 
• Documenting daily notes and incident reports in an online client database
• Work at least two shifts per month unless there are no shifts available
• Performing other appropriate duties as assigned

Who You Are & Keys to Success

To be successful in this job, you will excel in four areas:

Commitment to justice, equity, diversity, accessibility, and inclusion: You recognize the role of gender, race, income, age, and other identities in shaping our participant’s needs. You realize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about justice, equity, diversity, accessibility, and inclusion. 

Understanding of the Impact of Trauma and the Importance of Trauma-Informed Care: You are aware that traumatic experiences are associated with behavioral health and physical health conditions, and that substance use, mental health conditions, and other risky behaviors have been linked with traumatic experiences. You acknowledge that trauma-informed care is a strengths-based approach aimed at ensuring environments and services are suitable for participants who’ve experienced trauma. 

Relationship-Building & Communication: You empathize with the population we serve and are able to put people at ease, especially when there are lines of difference. You are honest and genuine yet tactful. You believe in our mission and the communities we serve. You listen closely to the need underneath the concern and work collaboratively to devise solutions. You speak clearly and professionally. You communicate well with all stakeholders including program participants, staff, and community members. 

Organizing, Time Management, Planning & Prioritizing- You know where you put things and have the ability to create and maintain systems to keep track of information or materials. You are known for showing up on time and completing your scheduled hours. You have the capacity to estimate how long a task will take, how much time you have, how to allocate it, and how to stay within time limits and deadlines. You value the importance of time. You have the ability to create a road map to reach a goal or to complete a task. You take intentional steps to make decisions and you make decisions about what is important to focus on and what is not.

What Else You Should Know

Mountain Home is an equal opportunity employer and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply.

Relief Resident Care Coordinators do not necessarily have set schedules, they work available shifts that accommodate their personal schedules while at the same time working at least two shifts per month and attending staff trainings and meetings at least monthly and as often as possible. R-RCCs report to Residential Program Specialist within the residential program. The position is based onsite at Mountain Home in Missoula, Montana. The role may require occasional local travel. The pay range for this position is $16.50 - $18.50, with the hired individual’s wage calculated using Mountain Home’s wage matrix. There is an additional $1.50/hour bonus for night shifts! Available benefits include an employee assistance program (EAP), and opportunities for training and professional development.

All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:

• The nature of the conduct/behavior and its relationship to the position

• The recency of and circumstances surrounding the conduct/behavior

• The age of an individual at the time of the conduct/behavior

• Societal/cultural conditions that may have contributed to the conduct/behavior

• The probability that an individual will continue the conduct/behavior
• The individual’s commitment to rehabilitation and changing the behavior