Boarding Tech Part Time

Do you LOVE Dogs? Puppy Paws Hotel and Spa is the place for you!  Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to join our team! Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We will strive to ensure that your experience here is both a positive and rewarding one. To treat our clients’ dogs as family, we should always view them as deserving of respect and LOVING care.  At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And it’s our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further!

Puppy Paws is open from 7am-7pm, 7 days a week.

Weekends & Holidays are Required

Weekend shifts are split shifts and on a rotation, unless it is a holiday. 

As Boarding Technician, your main responsibility will be the safety and wellbeing of the dogs in our daycare and boarding department. You will be expected to LOVE the dogs, CARE for them and maintain a level of EXCELLENT customer service to our precious 4 legged clients! You need to be attentive and able to take instructions well. It is also important to exhibit cooperation and teamwork, and to follow and uphold Puppy Paws Guidelines.  Our primary goals are:

• Focus on pet health & well-being by providing fun daily activities for pets
• Personal service – Knowing pups and their owners! We want to continually exceed our client’s expectations by building relationships and giving every dog the utmost attention and care they deserve
• Creating a fun and loving environment where pups enjoy spending time away from home. 

"Excellence Wins" I'm sure you have heard this before, it is one of our team mantra's.  The team at Puppy Paws is expected to maintain a level of EXCELLENT customer service, an exceptional level of communication and a professional manner. This position requires an ability to take instructions well, attention to detail, maintain a positive attitude, exhibit cooperation and teamwork with ALL departments. It is important that team members in this position set a good example for the rest of the team. Your team will look up to you and follow your lead so it is vital that you uphold and follow ALL Puppy Paws SOP's & guidelines.

Requirements   

• Uphold Puppy Paws Core Values LOVE . CARE . EXCELLENCE
• Reliability and a consistent work ethic 
• Maintains and promotes a positive culture
• Exhibits EXCELLENCE in all duties 
• Exhibits EXCELLENT Customer Service
• Steps up during Peak Holidays “All Hands on Deck"
• High Level of comfort and confidence with dogs
• Attentive Observation to maintain dog safety
• Maintain Facility image by keeping it clean and organized 
• Follow and uphold Puppy Paws dress code.
• Exhibits Clear, Consistent, Communication 
• Valid Driver's License

Bellhop Duties

• Taking care of Boarding Dogs; Belongings, arrival & departure prep, bedroom, water & food. 
• Attentive Observation; You are the eyes and ears of what is going on with the Nanny's & the Dogs in the facility. 
• Cross Trained; You need to have a working knowledge of all positions and task lists… Float, Bellhop, Food Prep, Housekeeping, Lead Nanny, Personal, Bath Tech, PU&D, Limited PetExec
• Moving Dogs; The Float and the Bell Hop are responsible for the movement of dogs throughout the facility. One playroom at a time, ALWAYS ON A LEASH, make every effort to be in control at all times. The Float's focus is the back taking care of the boarding dogs. 
• Roll Call at 10am; Help Reception make sure arriving and departing dogs are properly checked in & out. This is especially important when we are running curb side services. 
• Bedrooms; Tidy, Deep Clean, Setting up. Ensuring dogs have clean beds or blankets and full water bowls at all times.
• Cleaning Task List; Maintain boarding and daycare cleaning calendars per facility managers requests. 
• Organization; Keep the boarding area neat & organized; cleaning cart, supply cabinets, shelves, float station etc…
• Housekeeping; Basic and Deep Cleaning
• Shift Change Planner; How to read and when and where to add if needed
• Employee Breaks
• Cleaning Bathrooms
• Walkie Talkie Etiquette; Make sure Nanny's are following WTE
• Yellow Dogs; Help Nanny's with yellow dogs, tell them if they are reactive and help with behavior issues 
• Pick Up & Deliveries: Picking Up or Returning Dogs to Client's Homes

Float Duties

• Bell Hop moves arriving & departing dogs to & from the playrooms. The goal is to help the float to stay in the back so they can take care of dog logistics for boarding dogs.
• Attentive Observation; You are the eyes and ears of what is going on with the Nanny's & the Dogs in the facility. 
• Cross Trained; You need to have a working knowledge of all positions and task lists… Float, Bellhop, Food Prep, Housekeeping, Lead Nanny, Personal, Bath Tech, PU&D, Limited PetExec
• Moving Dogs; The Float and the Bell Hop are responsible for the movement of dogs throughout the facility. One playroom at a time, ALWAYS ON A LEASH, make every effort to be in control at all times. The Float's focus is the back taking care of the boarding dogs. 
• Roll Call at 10am; Help Reception make sure arriving and departing dogs are properly checked in & out. This is especially important when we are running curb side services. 
• Cleaning Task List; Maintain boarding and daycare cleaning calendars per facility managers requests. 
• Organization; food prep area, cubby's, sink area, laundry, cabinets etc…
• Housekeeping; Basic and Deep Cleaning
• Shift Change Planner; How to read and when and where to add if needed
• Employee Breaks
• Cleaning Bathrooms
• Walkie Talkie Etiquette; Make sure Nanny's are following it
• Yellow Dogs; Help Nanny's with yellow dogs, tell them if they are reactive and help with behavior issues 
• Pick Up & Deliveries: Picking Up or Returning Dogs to Client's Homes