Personal Banker Supervisor

Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 500 employees, 55 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Enjoy the Benefits of working at MCB!

Employee Paid Voluntary Benefits:

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.

MCB Paid:

Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

At Morton Community Bank the Personal Banker Supervisor is responsible to supervise the daily functions and activities of the teller team and provide an outstanding customer experience by accurately and efficiently handling the account opening process. This position must ensure Personal Bankers I, II & III are always delivering an excellent customer experience. The Personal Banker Supervisor must accurately and efficiently process and record routine transactions for bank customers, gather all appropriate information to open accounts and educate account holders on bank products and services. The Personal Banker Supervisor works in compliance with established policies and procedures of the bank.

Essential Duties & Responsibilities
· Mentor, coach, and support branch staff, helping them to identify and develop in their career path.
· Coach and develop branch staff using techniques such as employee engagement and tools like action plans.
· Maintain effective, positive relationships with all assigned staff.
· Recognize and reward behaviors, attitudes, and results which contribute to MCB’s success.
· Complete assigned performance evaluations in a timely manner.
· Promote a culture in which personnel are encouraged to develop their skills and abilities.
· Attend and actively participate in Supervisor meetings and implement improvements to operations.
· Provide supervision and support to all assigned personnel.
· Always provide excellent customer experiences.
· Assist customers with problem resolution.
· Schedule to appropriately serve customers while maintaining the corporate standard for average transactions per hour.
· Perform teller and new accounts duties as needed.
· Assist with the hiring, counseling, scheduling, and recommendation of termination of staff.
· Promote bank products and services to customers.
· Assist Regional Branch Manager as requested.
· Identify fraudulent transactions and escalate appropriately.

Supervisory Requirements
Personnel Management: Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving
problems.
Process Management: Carries out supervisory responsibilities in accordance with the bank’s policies and applicable laws.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
· The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
· Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
· The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.

Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
· The noise level in the work environment is usually moderate.
· Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day

Education and Qualifications
Essential:
· High school education and diploma
· Attending all required MOM meetings
· BSA and other Bank related training through BAI is required annually

Experience
Essential:
· Some clerical, administrative, cash handling, sales or customer service experience preferred
· Knowledge of customer service principles
· Relevant computer skills

Knowledge and Skills
· Ability to mentor and lead by example
· Ability to effectively coach their team
· Recognize and reward behaviors, attitudes and results which contribute to MCB’s success
· Possess exceptional customer service skills
· Team player who operates with a dynamic, “all hands-on deck” approach
· Strong problem solving, priority setting and decision-making skills
· Strong commitment to MCB’s vision and role in the communities we serve
· Positive, resourceful, and flexible
· Ability to work effectively with individuals from diverse communities and cultures
· Outstanding written and verbal communication skills, interpersonal skills, active listening skills and relationship building capabilities
· Fluent in MCB’s deposit and digital products and services
· Ability to handle most problems independently
· Ability to multitask and perform a variety of job functions in any given day

Required Training
· Regulatory based on functional As assigned
· The Accountability Experience (biennial)
· The Art of Successful Coaching (biennial
· Behavioral Interviewing (biennial)
· The Five Dysfunctions of a Team (biennial)
· Becoming a Professional Banker (biennial)
· Career Planning & Development (biennial)
· Effective Performance Management (biennial)
· Creating an Outstanding Customer Experience (annual)
· Essential Communication (biennial)
· Critical Thinking (biennial)
· Engaging Our Customers (annual)
· How to Make Yourself Indispensable (biennial)
· Legal Foundations in Banking (one time)
· Managing Your MCB Team (biennial)
· Principles of Banking (one time)

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."