IT Enterprise Manager

Salary: $119,804 - $158,741 annually DOE

Welcome to your new Career

Teton County is seeking new talent!

Competitive pay and Exceptional Benefits Package

Email questions to tvasquez@tetoncountywy.gov or call (307)732-8489

SUMMARY: Manages, designs, and coordinates all IT and IT infrastructure to meet County needs. Plans, develops, and implements stable, secure, and reliable Information Technology (IT) systems for the County; manages staff, coordinates all system maintenance, and assures the efficient development and management of IT systems and infrastructure.

                                                                                                          

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required.  The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

 

• Serves as the Designated County Chief Information Officer and County Chief Privacy Officer. Provides infrastructure vision and problem-solving on an enterprise level. Maintains the security of all Teton County IT systems through the recommendation of cybersecurity policy, redundancy of systems and implementation of solutions. Ensures that systems are in place to adequately maintain privacy of documents, files and videos including maintaining records or logs of access.
• Plans and manages the staff and activities of the IT department for Teton County. Mentors and develops IT staff by working closely to ensure that adequate training is provided.
• Manages and securely maintains the IT networks, systems, hardware, software, county licenses, and domain, as well as overseeing the physical networking configurations of all County IT closets. Oversees the management of the County electronic door access system.
• Researches and advises County management on IT solutions and new technologies, translates operational needs into solutions, evaluates technology systems, creates plans, and develops proposals for managing technology assets and proposes County policy. Ensures compliance with State and Federal regulations.
• Maintains County IT asset records and creates a replacement schedule for all equipment. Advises County management on replacement of user equipment including but not limited to desktops, laptops, cell phones and VOIP phones. Creates IT Division annual budget ensuring cost effectiveness.  Assists County-wide in technology-related budgeting.
• Develops and maintains IT Continuity of Operations Plan and IT Disaster Plan. Performs regularly scheduled tabletop exercise to test plans with the IT staff and/or County Management.  Oversees all outages and ensures that systems are restored in the shortest time possible.
• Ensures that all customer service issues are resolved with County Departments, Elected Offices, and outside government agencies.
• Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County Library information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:
   • Bachelor’s Degree in Computer Science, or related field
   • 3+ years’ experience managing IT system operations, including supervisory experience

• OR equivalent combination of training, education and experience

Required Licenses and Certifications:

• Must possess a valid Wyoming/Idaho Driver’s License and maintain an acceptable driving record.
• Microsoft (MCITP/MCSE/MCSA), Cisco (CCNA/CCNP/CCSP), and/or other professional IT certifications are desirable. Additional technical skills training and certifications may be required for some incumbents.

Required Knowledge of:

• County organization, operations, policies, and procedures.
• State and federal regulations governing technology functions in a secure public sector environment.
• Software applications and operating systems used in Teton County.
• Principles and practices of IT project planning, technology management, system development, and systems integration in a government environment.
• Principles and practices of network administration, access, and security standards, troubleshooting techniques, and internet technical knowledgebase services.
• Administration and maintenance principles of network operating domains, and relational databases.
• Maintenance and repair standards for servers, routers, firewalls, filters, remote site connections, and remote access technologies.
• Safety rules and regulations, occupational hazards, and safety precautions in IT work sites.
• Principles and practices of public sector administrative management, including performance management, personnel rules, accounting, budgeting, and procurement.
• Techniques and practices for efficient and cost-effective management of resources.

Required Skills in:

• Analyzing complex data and information system problems, evaluating alternatives, and recommending methods, procedures, and techniques for resolution of technical issues.
• Working independently in a technical environment with interlinked and changing priorities.
• Analyzing equipment and system malfunctions and developing effective solutions.
• Solving technical problems involving integrated operating systems and hardware platforms.
• Coordinating the implementation of technology projects.
• Using initiative and independent judgment within established procedural guidelines.
• Assessing and prioritizing multiple tasks, projects and demands.
• Managing staff, delegating tasks, and authority, and coaching to improve staff performance.
• Establishing and maintaining effective working relationships with other staff.
• Communicating effectively verbally and in writing.

Physical Demands/Work Environment:

• Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.