Customer Service Representative

The Customer Service Representative’s responsibility is to ensure that we are giving excellent customer service and accurately billing our customers. This resource also supports the Sales and Service Departments in order to build our customer base.

Responsibilities

· Answer and return any customer phone calls

· Gather information about current customers for the Sales Representatives

· Assist customer inquiries regarding invoices, contract rates, and leasing questions

· Check policy on each new contract received

· Set up new maintenance contracts to bill the customer or the leasing company

· Create and load meter contact information for each contract set up

· Collect and enter meter reads by phone, fax, email

· Responsible for making sure all contract records are billed in a timely manner

· Maintain manual spreadsheets for large customer accounts that are special handling

· Work with leasing companies to correct customer billing issues

· Review invoices for accuracy in billing

· Sort and distribute invoices daily

· Correct billing errors on invoices due to incorrect meter reads or any contract errors

· Process final billings and terminate contracts

· Cancel contracts upon request by customers

· Run and review reports monthly for cleanup

· Audit customer accounts upon request

· Gather information for auditors

· Respond to inquiries from the call center

· Update customer addresses and create new customer numbers when needed

· Actively participate in monthly one on ones with management

· Establish and review procedures and processes for the team as needed

· Participate and assist with training when needed in the department

· Perform other assigned tasks and duties necessary to support the company

· Assist other departments when needed

· Other tasks as assigned

Soft Skills –

· Precise attention to detail, high level of organization

· Excellent communication and interpersonal skills

· Highly self-motivated and directed

· Proven analytical and problem solving abilities

· Experienced working in an office setting

· Solutions focused

· Ability to multi-task and organize and prioritize deadlines accordingly

· Able to meet deadlines and follow clear instructions

· Exhibit professional appearance and demeanor at all times

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off at start
• Vision insurance