Sales Call Center Representative

Now Hiring!

Call Center Representative 100% Onsite in Rocklin, CA

NEW HIRE CLASS STARTS IN MAY 2024!

THIS IS A DIRECT HIRE OPPORTUNITY!!!! 

Schedule: 40 hours per week Monday-Friday; various shifts available starting at 6:00am and ending at 6:30pm

Payrate: $20.80-$22.24 per hour + quarterly incentives

Flexible Schedule is a MUST

Our Contact Center is looking for engaged and independent member service professionals to help our members achieve their financial goals. As a Sales and Service Representative, you will be part of a supportive and dynamic member focused sales team. This Representative works in a fast-paced environment focused on serving our members over the phone with a variety of banking needs, including account inquiries, loan support, and cross-selling products and services to help members.

Job Duties

• Support inbound member calls and perform member financial transactions in English - Spanish Speaking skill set a plus!
• Pro-actively identify and recommend the best products and services to meet the members’ financial needs, and partnering with services teams including insurance, investments, and mortgage
• Provide exceptional customer service by assisting with members’ digital inquiries (mobile and online banking) and engaging with eSupport and Helpdesk when needed a
• Meet quarterly call efficiency metrics and service objectives, alongside sales targets, and incentives
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• Actively evaluate the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each members’ unique needs
• Participate in training and utilize available resources to maintain in depth current knowledge of all current credit union products and services
• Engage appropriate team member(s) and leaders for issue resolution and ongoing training support

Essential Skills

• Minimum 1+ years of previous experience in a fast-paced customer service role required;
• Experience in a call center and/or sales role strongly preferred
• Ability to listen to our members needs and provide tailored product recommendations
• Must be comfortable working in fast-paced customer service and sales environment, meeting deadlines without sacrificing member service
• Excellent verbal and written communication skills with a focus on empathy and professionalism
• Aptitude for learning a variety of computer systems and using technology to solve member issues
• Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
• Demonstrated effective time management skills with the ability to work independently and in a collaborative team environment
• Strong critical thinking and decision-making skills with attention to detail
• Intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required
• Education: High school diploma or equivalent; proficiency in basic mathematics

Why Work With Us:

• Commission on average 2500 - 3k/quarter)
• First 90 days attendance, performance, and goals are good = guaranteed incentive bonus $1500
• After first 90 days = $1/hr increase

Benefits:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

Apply today for immediate consideration. - Nicl411@kellyservices.com / 916.775.5043