Customer Service- Order Entry

SUMMARY

Works with an assigned sales team and performs the following duties:

• Request new business from existing customers and make customers aware of LGS Technologies capabilities.
• Work with Outside Sales Representatives to meet new business development objectives.
• Follow up on all quotes within one week of issuance.
• Assists sales team and quality on compiling data to quickly disposition the CCR’s and MRB’s.
• Respond to customer inquiries related to delivery, quality, documentation, etc., within 24 hours of receipt.
• Informs Outside Sales Representatives of major events related to existing accounts.
• Responsible for adhering to quote /cost markup guidelines provided by Office Manager
• Work closely with Purchasing/Materials Department to minimize dead and slow-moving raw material and finished goods.
• Coordinate order entry activity. All orders entered within 24 hours of receipt.
• Coordinate flow of paperwork through purchasing, scheduling, production, and shipping to support shipment objectives.
• Thoroughly review terms and conditions of customer purchase orders. (Contract Review) Request Estimators assist Contract Review Process.
• Initiate and return phone calls, promptly.
• Monitor the finished goods inventory monthly, with the assistance of the team salesperson to assure quality, quantity, shelf life and validity of the accuracy of the part number(s).
• Provide Proof of Delivery upon request.
• Daily Checks for delinquent orders and quotes. Provide confirmation with customers the status via fax, phone or e-mail and updates the computer system with the information.
• Coordinates information between warehouse, shipping, manufacturing, engineering, and quality when customer requirements are unclear or questioned.
• Quote price and delivery with the assistance of a salesperson, estimator team member or management. This position could have assigned accounts.
• Perform other job duties as requested.