Sr. Administrative Support Partner

Position Summary:

Under limited supervision the Sr. Administrative Support Partner is responsible for assisting customers with product inquiries, resolving problems or concerns, performing order entry activities, and other customer service related tasks.

Essential Functions:

• Respond to inquiries from customers and sales team members, via telephone, written correspondence, Fax, and / or in person.
• Perform required research to obtain answers or solutions to problems or concerns of a complex nature. Work with other departments as needed. Follow up with customers to close the loop and ensure customer satisfaction.
• Assist customers with the selection of product from catalogs or the internet. Answer questions on product availability or make suggestions for alternate product selections.
• Enter relative information, orders, problems or concerns into the company's customer relationship management, order entry and embroidery systems.
• Track and maintain pending and open orders.
• Present product promotions and marketing initiatives to customers in order to increase sales and customer awareness of products.
• Provide information for and prepare quotations.
• Demonstrate thorough proficiency with the company's products, processes and procedures related. Expert knowledge in Chef Works team functions and how they work together.
• Provide technical guidance and training to lower level personnel.
• Provide support to director, manager, leads and other departments in various duties and special projects as assigned by the Customer Service Manager. May include invoicing, pending order review, directing to portals, inbox maintenance, dispatcher, international orders (if bilingual), embroidery support, front desk/ showroom coverage and maintenance, training of product and processes, etc.
• Meets productivity and quality standards for the Senior Administrative Support Partner position.
• Uphold Chef Works Core Values.

Minimum Qualifications:

• High school diploma or equivalent, some college course work preferred. Four or more years progressive customer support experience in a customer service, order processing, retail services or other related environment.
• Demonstrated computer proficiency in a Windows environment to include Microsoft Outlook, Word and Excel.
• The role requires expert phone, email, and face to face communication skills working with both internal and external customers. In addition to these areas, the Sr. Administrative Support Partner will be highly knowledgeable in Chef Works ordering systems, products, and programs.
• Demonstrated proficiency in the following: problem solving, organizational skills, negotiation, attention to detail, multi-tasking, excellent verbal, written and interpersonal communication skills.
• Ability to follow through on tasks to completion and willingness to ask questions when necessary.
• Ability to work effectively in a team-based, fast-paced environment.

Core Competencies:

• Organizational Vision: Understands and aligns with business objectives.
• Accountability and Dependability: Takes personal responsibility for the quality and timeliness of work and achieves results.
• Relating Skills: Able to relate to a variety of people to build effective relationships.
• Customer Service: Treats everyone like a customer. Delivering respect, care, and commitment to exceed expectations.
• Informing and Judgment: Communicates status of work related projects or personal situations that may impact the job/department/organization.
• Drives for Results: Gives 100% effort and is focused on achieving goals and executing the company's mission/objectives/values.
• Job Knowledge: Understands the department's product and is able to clearly articulate in a manner consistent with the organizations objectives.
• Organizing and Priority Setting: Creates plans to accomplish individual and organizational goals.
• Deadlines: Schedules work to meet deadlines/performance goals.

Physical Requirements:

Occasional lifting of 10# or less (less than 5% of the time) generally at waist level, some above/below waist, none above shoulders. Must be able to do desk work, which includes computer work for extended periods of time. Requires extensive use of the telephone.

Compensation details: 21-22 Hourly Wage

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