Retail Bike & Snow Master Tech - Key Holder - New Store

At Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors. 

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.  On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip explorers of all levels for their next adventure outdoors. 

If you are ready to make a difference and take the next step in your career, apply to join our team today! 

OVERVIEW:

The Retail Bike & Snow Master Tech Key Holder has primary responsibility for operating the store’s service department so as to maintain high quality and safety standards and deliver extraordinary service to our explorers. The ideal candidate for this role is skilled in bicycle mechanics and has prior experience with assembly, service, fitting, and repair of both Bike and Snowsport equipment. The Retail Bike & Snow Master Tech Key Holder is responsible for building, maintenance and repair all types of bikes from entry level to high end. In addition, the core responsibilities within the service department, the Retail Bike & Snow Master Tech Key Holder is expected to be fully trained in sales and register functionality to help meet the needs of the explorers. This role leads the shop team in all services including but not limited to: 

• Bike: All repairs, basic to advanced. This includes but is not limited to, repairing/replacing parts/servicing cranks, derailers, suspension, brakes, cassettes, wheels, and e-bike repairs; fitting accessories (lights, pannier racks or cycle computers); routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc. 

• Ski/Snow: Mounting bindings, base services, sharpening edges, waxing, brushing, polishing and preparation and detuning tips/tails. 

• Diagnose faults, damage, and wear to give accurate estimates to customers, and educating them on and whether repairs are essential or recommended. 

• Assemble new equipment and preform quality checks before handing off to the explorer. 

• Preserving complete and accurate shop records and maintaining record keeping systems 

• Scheduling and monitoring the production and throughout of shop work to meet customer demand. 

• Completing Post Accident inspections and reports as necessary. 

• Assisting with updating shop records and maintain record keeping systems that align with Company policies and procedures. 

• Own scheduling and inspection/repair process for rental operations ensuring equipment is available and ready for the explorers’ adventure. 

• Ensures the equipment is to company standards and ensuring a clean, secure, and safe work environment. 

• Assist and educate customers with the purchase including how to use and maintain their bike and/or Snowsport equipment and accessories. 

• Point of contact for all customer issues and considers the ultimate impact of decisions and actions on internal and external customers. 

• Support Company standards of selling and customer service by providing a friendly environment, including greeting, and acknowledging every customer and maintaining solid product knowledge. 

• Contributes to sales results by knowing products and services, accurately communicating product information. 

• In partnership with the Retail Services Lead, must build, train, and help certify a team of Technicians to carry out shop service. 

• Assists in handling risk by ensuring all shop employees are trained and certified to the level of work they perform, and all work meets vendor quality and safety specifications.

• Train and mentor new hires by sharing experience, knowledge, and best practices. Share timely feedback on projects, tasks, and deliverables.

• Consolidates information from various sources including feedback from others to reach sound decisions.

QUALIFICATIONS:

• Flexible availability – including nights, weekend, and holidays. 

• 2+ years previous bike and/or snow sports experience or equivalent including assembly, service and repair of bike and snow sports equipment. 

• Previous experience managing a team is preferred. 

• Prior ski/paddle sales and service experience in a fast-paced shop is preferred. 

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). 

• Ability to work extended periods of time (up to 4 hours) standing or walking.