Electronic Title Clerk - local candidates only

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.

CTMS is looking for an E-Title Specialist to provide internal training and support for service contract customers on our EZ E-Title platform. E-Title Specialist candidates must have vehicle title and registration  knowledge and experience, and have exceptional interpersonal skills. Technical knowledge is a plus.

This is a work from home role; however, this role requires candidates to live in the Greater Columbus, Ohio area.

The salary range for the E-Title Specialist role is $38,000-$48,000; commensurate with experience, skills and notary status.

Benefits for E-Title Specialists working with CTMS include:

Medical, Dental, Vision, Supplemental Health, Long Term Disability, Life Insurance, 401(k) with company matching, and Paid Time Off. 

Reimbursements: Cell phone, mileage, expenses, certifications.

Bonus Opportunities: Attendance, Customer Satisfaction

E-Title Specialist Basic Function/Responsibilities:

• Able to present Title Software Demonstrations
• Handle support requests, calls and/or emails.
• Clearly communicate with customers on known issues and future features.
• Process Enrollment applications. (app, county, state, dealer management system, etc..).
• Communicate with team on technical issues and features.
• Be present at Demo presentations when requested.

E-Title Specialist Job Requirements:

• Ohio Title & Registration Knowledge
• Able to follow process with online applications
  • Learn Company Title & REgistration Platform
    • Creating customers
    • Adding new dealerships
    • Reports
  • Submit applications to the county & state, and follow dealer management system syncing process
  • Relay all information to customer
• Have excellent knowledge with Microsoft applications: Word, Excel, Powerpoint, Outlook, Teams
• Great communication skills and must be able to travel if necessary
• Able to do EZ-ETITLE Demos (You must have title and registration knolwedge )
  • Remote (teams or other) and in person
• Able to modify PDF documents

                        Must be a U.S. Citizen, Permanent Resident, and/or have a valid permit to work in the United States.

Compensation details: 38000-48000 Yearly Salary

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