Restaurant Guest Service Manager, $70,000 - $93,800 - Full-time / Part-time

Are you a Disney enthusiast and even more enthusiastic about food & beverage management? Are you looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii. You believe that being a strong leader means more than just managing a team of employees. It means being inspiring, supportive, motivational, fair, honest, approachable, and compassionate. Are you ready to join this team and make an impact?

As an Assistant Restaurant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction. You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience. In your role, you will monitor and ensure exceptional service and food quality and presentation. You will also develop and nurture partnerships with resort partners to provide a seamless guest experience. As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.

This position reports to the Food & Beverage Manager.

This position is Full-Time and will be working onsite at our beautiful Aulani resort on Oahu, Hawaii.

Please apply if you have:

• Proven two years of Restaurant management experience
• Previous revenue responsibility of $1M annually
• Knowledge of financial aspects of an operation
• Demonstrated passion of guest service and cast development
• Demonstrated ability to improve operational processes and efficiencies
• Demonstrated strong partnering, organizational, and decision-making skills
• Demonstrated focus on continuous improvement
• Proven computer skills
• Demonstrated ability to develop, teach and work with a diverse team
• Ability to work in a rapidly changing environment

It would be nice if you have:

• Demonstrated knowledge of wine and spirits
• Sommelier certification
• Proven 2 years of leadership in a AAA four or five diamond rated restaurant
• Multi-lingual Japanese/English speaking
• Current or previous experience in Hawaii

REQUIRED EDUCATION

High School degree or equivalent

DESIRED EDUCATION

Bachelor’s degree or equivalent

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits 

The hiring range for this position in [location] is $70,000 to $93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.