FT Support Specialist (On-site Columbia, SC)
Verified Pay | $18.00 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Columbia, South Carolina |
Compare Pay
Verified Pay$11.56
$18.00
$22.9
About this job
Job Title
FT Support Specialist (On-site Columbia, SC)
TDB Communications is seeking full-time tier-one Support Specialists (CSRI) to join our team onsite in Columbia, SC. The Support Specialist will assist and engage with Veterans, their beneficiaries, caregivers, survivors, and advocates to recover the damage done from a prior poor customer experience. To prepare you for this role, TDB provides paid training.
This schedule is as follows:
Schedules will vary between the hours of 7 am-10 pm ($18.00 per hour)
Overnight schedule will be from 10 pm to 7 am ($19.00 per hour)
Benefits:
Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO
What you will be doing:
- Use knowledge management tools to locate processes or information needed to assist the customer.
- Capture the incoming phone number from telephony software. Telephony software will whisper identity of incoming phone line.
- Use appropriate greeting appropriate to the incoming phone line: Show empathy and engage in active listening with the customer by:
- Apologize and show empathy for the issue or concern.
- Express gratitude for letting you know about the situation.
- Listen to the caller as they explain their need and obtain relevant information.
- Use established procedures and techniques (such as asking probing questions) to clarify what their need(s) is(are).
- Provide the appropriate information or take the appropriate action based on their response.
- Agents must utilize the Customer Relationship Management (CRM) Tool to document the calls.
- Triage level of solution necessary to address customer's need.
- Determine if customer needs can be met during the call, if immediate referral to the right VA specialist is warranted, or if intake and routing electronically is appropriate.
- Protect the privacy of customers and release information only to authorized personnel.
- Agents must be responsible for other operational activities as they are identified.
What you will bring (Required Qualifications):
- High School Diploma
- Must possess at least 1 year of Call Center experience.
- Must have working knowledge of e-mail, internet, and computer systems.
- Ability to communicate with applicants/recipients, and family members with empathy, while always retaining professional composure.
- Team-oriented, professional candidates should possess knowledge of health care, managed care, and health and human services (preferred)
- Ability to work weekends
About TDB
TDB Communications, Inc. is an 8(a)-minority-owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.
Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We have proven our ability to serve the government with the highest levels of quality and productivity.
Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
EEO Statement
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Screening Requirements for Employment Opportunity
As part of our selection process for this position, you will receive requests for a background check and possibly a drug screen. It is crucial that you respond promptly to these requests, as we aim to fill our vacancies swiftly. Please be aware that non-responses may lead to disqualification from this employment opportunity.
Please note that employment in this role is contingent upon the successful completion of a background check.
Texting Notice
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.
Submit Your Application
- You have errors in applying
*White (not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa .
*Black or African American (not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa .
*Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii , Guam, Samoa, or other Pacific Islands .
*Asian (not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
*Two or More Races (not Hispanic or Latino) - A person who identifies with more than one of the following, as defined above: White; Black or African American; Native Hawaiian or Other Pacific Islander; Asian; or American Indian or Alaska Native.
- A "disabled veteran" is one of the following:
- A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- A person who was discharged or released from active duty because of a service-connected disability.
- A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
- An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
- An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to .
Expires 04/30/2026
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