Retail and Housekeeping Manager

This position is critical to the ministry of Sky Ranch and contributes directly to our mission of leading youth and families to know and follow Christ. The Retail & Housekeeping Manager oversees and manages all the Sky Ranch retail outlets located at the Horn Creek facility in a God-honoring and professional manner. The major areas of responsibility are customer service, operational setup and shutdown, staffing, training, product selection, purchasing and negotiating costs with vendors, operational maintenance and additional responsibilities as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Learn and implement industry standard customer services techniques and expectations.
• Conduct regular meetings with Fellows, part-time and summer retail staff to ensure guests are adequately served while visiting; continually train staff on offering excellent customer service; product knowledge; cleanliness; and point-of-sale system operational skills.
• Determine weekly schedule for Fellows, part-time and summer staff employees through coordination with Horn Creek staff (Retreat Coordinators as well as summer program managers) to set and maintain retail hours that will serve guests adequately and effectively.
• Conduct bank deposits and daily cash balances.
• Oversee completion of daily opening and closing procedures checklist. Ensure merchandise is organized and displayed in a professional and appealing manner. Arrange merchandise displays, rotating and rearranging as necessary to create an inviting environment for guests.
• Maintain awareness of retail's daily gross sales and profitability; operate store to remain within sales and expense budgets. Maintain retail price structure versus cost in all retail outlets.
• Determine specific product offerings from apparel and gifts to food and beverage. Hold design meetings for product reviews. Evaluate input from other departments. Negotiate prices with vendors based on annual volume. Order/obtain necessary product. Inspect inventory levels. Prepare and approve Purchase Order requisitions for inventory and supply purchases related to retail.
• Fulfill/deliver orders for SkyPacks, SnackPacks and Camper Tees.
• Continually review and assess optimal additional outlets on Van property for retail sales.
• Communicate with the Director through required monthly updates, financial reports, monthly semester and yearly statistical data.
• Work closely with Retail Managers at Van, Cave Springs and Ute Trail locations to ensure product and pricing consistency. Coordinate group purchases and transfers when appropriate. Lead and manage the housekeeping supervisor and staff making certain that:
  • Cabins, rooms, offices and public spaces are cleaned at high standards of excellence
  • Deep clean schedules are established
  • Full and part time housekeeping staff are scheduled as needed
  • Cleaning supplies are ordered and stocked
  • Housekeeping standards and cleaning lists are documented and maintained

OTHER DUTIES AND RESPONSIBILITIES

• Maintain compliance with Sky Ranchs employee policies and procedures.
• Maintain compliance with Colorado Department of Health, ACA, and OSHCOM regulations and guidelines.
• Perform other duties as required.

QUALIFICATIONS:

EDUCATION

• High school degree, some college preferred

EXPERIENCE
Three years of retail or purchasing experience.

KNOWLEDGE

• In-depth understanding of customer-service through retail and/or sales experience.
• Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient working knowledge and ability to use various office software including, but not limited to, Microsoft Word, Excel, and Outlook.

SKILLS AND ABILITIES

• Excellent leadership skills necessary to appropriately influence people to achieve a desired outcome.
• Ability to exercise independent thinking and initiative.
• Excellent interpersonal skills and relationship building skills.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Ability to relate positively, influentially, and sensitively to a broad spectrum of persons with diverse personalities in a variety of multi-tiered relationships and settings to include but not limited to customers (campers, parents, teachers, and more), retail staff co-workers and peers.
• Ability to plan, manage, and report budgets proficiently.
• Ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and/or retreats as required.
• Ability to investigate and analyze information; draw conclusions and offer problem solving skills with sound judgment.
• Ability to prepare moderately complex reports.
• Ability to speak clearly in face-to-face interactions; to articulate with accuracy on the telephone and through e-mail. Excellent listening skills.
• Excellent, professional written communication skills.
• Ability to deal with complex situations or issues and make effective, timely and appropriate decisions. Resourceful and well-organized.
• Excellent organizational skills: ability to multi-task and manage a variety of tasks.
• Ability to maintain confidentiality.
• Ability to communicate the vision of Sky Ranch to both internal and external customers.

OUTSIDE CONTACTS

• Vendors and guests.

EQUIPMENT AND PROPERTY

• Retail store inventory and equipment
• Use of cleaning supplies and equipment (i.e. carpet cleaner)

PHYSICAL DEMANDS

• Ability to carry a minimum of 25 pounds and push up to 50 pounds of force frequently to move objects.
• Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups of muscles and foot and/or hand-eye coordination, including reaching, bending and stooping frequently.
• Requires some physical agility, including but not limited to bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladders.

WORK ENVIRONMENT

• Works indoors in normal office environment majority of the time. However, must be able to stand long-term and walk long distances as necessary to cover retail shifts.
• Very limited exposure to physical risk. Hazards may include, but are not limited to, slipping and tripping.

OTHER
Commitment to Christian principles and teachings both professionally and personally. Must be able to fully support Sky Ranchs Doctrinal Statement. An active membership in a church whose spiritual beliefs are aligned with Sky Ranchs Doctrinal Statement.

Commitment to Sky Ranchs Vision, Mission, Values (Who We A.R.E.) and Principles (WOW, Stewardship, and Excellence) demonstrated in daily behavior.

Must demonstrate annually a clear background check and review of child safety practices as required for camp accreditation by the American Camping Association.

Possess personal spiritual discipline that models a proactive approach toward personal spiritual, and relational health.