Box Office & Front Of House Associate

Orlando Shakes in partnership with UCF, Central Florida’s largest professional regional theater company, is searching for a part-time Box Office & Front Of House Associate.

If you are passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a dynamic environment, we invite you to join our team as a Box Office & Front Of House Associate. Submit your resume for an opportunity to be a key player in creating memorable experiences for our patrons and contributing to the success of our organization.

OVERALL JOB RESPONSIBILITES

Box Office Duties:

• Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors.
• Disseminate event information across multiple platforms to patrons and staff
• Process subscription and single ticket sales efficiently using Spektrix Ticketing software
• Coordinate with various departments to address patron needs
• Conduct data entry and management tasks related to box office functions
• Manage voicemail and respond to inquiries via phone and email
• Work with management and a team to complete various projects.

Front of House Duties:

• Support morning student performances, matinee & evening performances on an as needed basis.
• Assist groups & individuals with entering and exiting the theater.
• Coordinate with the education department & box office manager regarding performances
• Work closely with stage management before, during and after performances regarding various start & end times and late patron seating.
• Address ADA needs before, during and after performances
• Accurately produce performance reports
• Monitor volunteer activities and perform necessary tasks as required

EXPERIENCE & SKILLS

• Have a professional attitude, appearance, and personality
• Exhibit exceptional customer service skills
• Professional phone etiquette
• Exceptional verbal communication
• Ability to properly record information and produce various reports
• Ability to take direction and problem solve
• Distribute Will Call tickets, reprint tickets, and assist guests as needed during performances
• Manage voicemail and respond to all inquiries over the phone and by email
• Be familiar with the season, theaters, and overall operations
• Experience in Spektrix or other box office/ticketing software (REQUIRED)
• Be highly proficient in Google G-suite and Microsoft Office software

ORGANIZATIONAL RELATIONSHIPS:

• Reports directly to the Box Office Manager & Front Of House Manager

SCHEDULE:

• Schedule varies based on event scheduling
• Shifts range from 11:30 start time to 11:00 end time.