Front Desk Agents

Who We Are 

TOWER23 Hotel is San Diego's only luxury, lifestyle hotel on the beach. TOWER23 Hotel derives its name from lifeguard tower 23 positioned on Pacific Beach by the hotel. The exclusive resort community of La Jolla is just north of the hotel, while downtown San Diego, the airport, major business centers and popular area attractions are just minutes away. San Diego's vibrant beach life sets the stage for TOWER23's distinctive architecture and style. 

At Eat.Drink.Sleep it all starts with you: our hospitality superstars. We are committed to building a relationship with each person that walks through the doors including and beginning with the employees that take care of our guests.  

TOWER23 Hotel was ranked #1 of 284 hotels in San Diego in 2022 on TripAdvisor. Come grow with us! 

Tower23 is currently seeking Front Desk Agents to join our team! The ideal candidate will have experience working in a high-volume, boutique hotel environment to continue the tradition of excellence and service for which Tower23 is known. 

Must have the availability and flexibility to work nights, weekends, and holidays. 

SUMMARY OF RESPONSIBILITIES 

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following: 

• Friendly and outgoing 
• Ensure customer interaction and experience meets and exceeds expectations 
• Greet and assist all guests with a positive, friendly attitude and professional demeanor 
• Project a willing "Can do attitude" 
• Enhance quality assurance standards 
• Promote safety awareness and practice safe work habits 
• Support and comply with hotel policies and procedures 
• Effectively communicate with supervisors and co-workers 
• Excellent customer service and confident on the phone 

• Computer literate and phone skills are a must 
• Understanding of lifestyle hotel services 
• Ability to multitask in a high profile, high traffic environment 
• Team oriented and self-motivated, able to work unsupervised 
• Coordinate all guest requests for special arrangements or services in a courteous and efficient manner 
• Attend to immediate needs of VIPs upon arrival and follow through with attention throughout their stay 
• Must be detail oriented 
• Reservations and guest check-in/check-out using hotel management software 
• Have/Maintain knowledge about all aspects of the local scene all around San Diego. Provide information of the San Diego area to guests such as directions, dining suggestions, and area highlights. 
• Provide information and answer questions about local area attractions and things to do 
• Recognize all return guests and know their special requests 
• Assist guests with luggage if necessary 
• Website control of room inventory and pricing 
• Organize and coordinate guest room packages/deliveries 

**Due to the cyclical nature of the hospitality industry, employees may be required 

to work varying schedules to reflect the business needs of the company.** 

PAY RATE: $18.00 per hour

Additional Employment Benefits: paid sick time, flexible schedule and access to the employee assistance program (EAP). You may also receive discounts to all our hotel/restaurant venues located in San Diego, Chula Vista, Catalina Island, Bakersfield and Lake Havasu City. 

IF THIS SOUNDS LIKE YOU, WE WANT TO HEAR FROM YOU! Please submit your resume and availability in response to this ad. 

TOWER23 Hotel is San Diego's only luxury, lifestyle hotel on the beach. TOWER23 Hotel derives its name from lifeguard tower 23 positioned on Pacific Beach by the hotel. The exclusive resort community of La Jolla is just north of the hotel, while downtown San Diego, the airport, major business centers and popular area attractions are just minutes away. San Diego's vibrant beach life sets the stage for TOWER23's distinctive architecture and style. 

Our Company prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.