Guam - Operations Officer

Who Is Inchcape?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organizations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Business Need / Purpose of Role

As Operations Manager you are responsible for overseeing service delivery excellence to our principals. You are a subject matter expert for operational matters and for support in your region.

You create opportunities for operational improvement, finding the strengths of team members and sharing best practices across multiple offices. The Operations Manager books relevant services and undertakes vessel boarding as required to support Operations Representatives

Objectives & Measurement – Key Responsibilities:

Service Delivery

• Ensure service delivery is provided to the highest standard by coaching Operations Representatives on customer service, problem solving and on being proactive
• Maintain a positive and collaborative culture across the region. Communicate and partner with other Operations Managers
• Establish and maintain relationships with government departments and agencies, local authorities and stake holders
• Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
• Ensuring that employees have a common purpose and maintain a culture where the staff supports one another

Operations

• Advise Local Authorities on vessel details and liaise with Vessel Master and Principal Operator daily
• Acknowledge Appointments, Retrieve DWI and Create PDAs
• Always perform accurate and timely updates of systems in order to have fresh data
• Monitoring and managing vessel activities to efficiently schedule Operations Representatives’ work activities
• Lead effective teams and build connections across multiple offices
• Participate in recruiting activities to identify and evaluate candidates for promotion and hire as needed
• Develop and Maintain relationships with Local Vendors. Review and report their performance on a periodic basis
• Update Daily Handover and monitor email traffic for the office
• Ensure that all work is done meeting compliance and QHSSE standards
• Standard Operating Procedures defined by the Management
• Active role in ISS or industry work groups may be nominated.

Knowledge, Skills, and Abilities

• Knowledge of local port, terminal and statutory requirements and regulations
• Shipping documentation i.e. Bill of Lading
• The ability to lead and manage people
• Competent user of the Microsoft Office suite including Outlook, Excel and Word
• Attention to details and effective organizational skills

Education and Qualifications

Education/Experience:

• 2-5 years’ experience in general maritime industry (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment.
• Balance multiple tasks, changing priorities & operate within a deadline-oriented environment
• Bachelor Degree is preferred – Maritime Institutions or Academies degrees would be ideal

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Exposure to different countries’ operations within Asia Pacific
• Career Development and Progression Opportunities
• Healthcare benefits and insurance

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.