Account Processor

Does monotony bore you? Do you enjoy doing something different each day? Then the Account Processor position with First Bank would be a great fit for you!

As an Account Processor you will assist customers by phone with a wide range of questions and maintenance as well as resolve issues and concerns. In addition, you will process and review many internal bank functions and complete balancing and reconciling functions. Being responsible for an array of duties you will never be bored but will need to have a high level of attention to detail and be able to adapt to new situations quickly. You will also need to be able to communicate effectively, multitask and have excellent time management skills.

Customer Service:

• Responsible for ensuring high-quality customer service is provided to both internal and external customers by phone, email and in person.
• Maintain an understanding of bank products and services.
• Recommend products and services that would benefit the customer.
• Answer customer phone calls and assist them with their needs or questions.
• Reset and update online banking PIN's for customers.
• Assist customer with fraud claims.

Processing: (May include the following)

• Process deposit and electronic functions for the bank.
• Process wire requests, which includes balancing the daily wire port, post wires, and run final reports.
• Process ACH functions, including incoming and outgoing ACH prenotes, work ACH items stopped, and daily ACH maintenance items.
• Review bank transactions for possible fraud.
• Balance accounts.
• Process requests for online banking, text banking, debit cards, etc.
• Process returns.
• Process assigned OnBase tasks.
• Process maintenance on customer and account information.

Other:

• Assist others within the department with overflow projects.
• Responsible for ensuring high-quality customer service is provided to both internal and external customers.
• Other duties as assigned

To be set up for success, you must have at least one year of customer service experience and a high school diploma of equivalent but a 2 year degree in business or accounting is preferred.

If you feel this position would be a fit for you, apply online today!

EOE, including disability/vets