Office Administrator / Dispatcher

redbox+ Dumpsters of Lehigh Valley is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, youre empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you!

About the Role
Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our Admin/Dispatcher uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. Admin/Dispatcher must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues.

The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the Lehigh Valley area.

Hours & Work Location

• Hours for this position are 6:00am - 2:30pm

The Qualities Youll Bring

• Youre an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise, youre innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.

• Youre empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.

• You have a proven work ethic and follow-through. Dependability you do what you say youre going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.

• You understand the magnitude of being the first experience with redbox+ Dumpsters to our clients. You represent redbox+ Dumpsters and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.

Duties

• Cultivate strong relationships with drivers and customers to make every day productive and efficient
• Dispatch receive requests, triage work orders and communicate with driver/customers
• Phones/texts/email answer inquires, take work orders, process requests
• Software administration and compliance ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions
• Billing run reports to audit charge card payments, ensure accurate charges on invoices
• Follow-up marketing prospects, Google reviews, other items as assigned
• Inventory monitor office and field supplies to ensure team has the tools they need

Skills

• Excellent phone etiquette commitment to Wow! our customers
• Technology knowledge of MS Office products and ability to quickly learn new software applications
• Maintain professional and personable behavior at all times behave as if every experience will be reviewed on our Google Business page
• Independent and critical thinking related to logistics and customer experience
• Ability to handle details, without dropping the ball
• Eye for accuracy in work orders and billing preparation

Qualifications

• High school degree or equivalent
• Legally able to work in the US
• Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics
• Customer service-related experience, with references to validate
• Fluency in MS Office products
• Sales and/or marketing experience preferred

Compensation
- Hourly rate $22/hour to start; $23/hour after 60-days; $24/hour after 90-days
- Medical, Dental, Vision insurance
- Monthly Performance Bonus of $300 - $600 per month.