Blossom Bar Department Manager - (Organic Juice and Smoothie Bar Manager)

The Blossom Bar Department Manager oversees all operations of the Blossom Bar within Rainbow Blossom. The Blossom Bar Department Manager will be responsible for ensuring the smooth operation of the Blossom Bar, including processing customer orders, training, supply ordering, scheduling, open communication with the management within the store and excellent customer service. The Blossom Bar Department Manager will be responsible for employee management within the Blossom Bar department, including interviewing, hiring, and terminating Team Members, as well as holding Team Member accountable to expectations.

This position reports directly to the Food Service Manager. This is a full-time position, not to exceed 40 hours each week.

Requirements

• Experience with Microsoft Office, including Word, Excel, and Outlook
• 1+ years' experience in food handling
• 1+ years' experience in customer service
• Must have a Food Service Manager Certification completed within 90 days of hire
• Lift up to 20 pounds often and 50 pounds rarely

• Be able to stand and walk for extended periods of time, to sit and squat or kneel occasionally, and to climb rarely
• Be able to work indoors in a climate-controlled environment, i.e. walk-in cooler and/or freezer.

Desired Skills

• Demonstrate leadership capability by setting an example for the team.
• Delegate tasks out appropriately to maintain store efficiency and follow up to ensure compliance.
• Must actively mentor staff, providing support and feedback based on performance.

• Must have effective communication skills by showing the ability to listen, ask questions, and provide clear instructions.
• Maintain a positive attitude and the highest levels of professionalism as you lead your team.

• Must be able to provide the highest level of customer service to our customers, going above and beyond to take care of their needs.
• Must be able to handle multiple demands in a calm and orderly manner, addressing each issue according to its priority.
• Ability to hold others accountable and set clear expectations for staff members.
• Must be able to put together a plan and follow through consistently on commitments.
• Ability to work a flexible work schedule, including nights, weekends, and holidays, as needed.
• Must feel comfortable describing Blossom Bar items to customers and assisting customers by making recommendations.
• Maintain a clean and organized workspace, utilizing a "clean as you go" attitude, to ensure an inviting bar/station both in front and behind the counter.

Responsibilities

• Maintain retail inventory levels for all Blossom Bar products, including juices and milks.
• Order supplies and maintain inventory while projecting future needs for the department.
• Ensure the success of the Blossom Bar by meeting and/or exceeding financial goals set up for the department within a given period.
• Must ensure the Blossom Bar Team follows all established policies and procedures for food prep, quality control, portion control, and safety.
• Must have a solid understanding of food safety knowledge with the ability to teach and hold Team Members accountable.
• Oversee side work and ensure that Team Members are meeting expectations.
• Create and maintain weekly schedules to ensure proper coverage every day throughout the week while adhering to break policies and staying within established labor budgets.
• Ensure projects are completed properly and on time, as needed for the department.
• Ensure Team Members are always working safely and productively.
• Serve as the dedicated point of contact for on-call responsibilities, ensuring seamless coverage and timely response to callouts.
• Conduct bi-weekly payroll processes to guarantee accurate and timely compensation of staff members.
• Conduct comprehensive training sessions for Blossom Bar employees, ensuring proficiency in product knowledge, customer service protocols, and operational procedures.
• Conduct thorough 30, 60, and 90-day reviews for employees, offering valuable insights to support employee development.
  Resolve customer and staff questions, complaints, or concerns in a manner that ensures satisfaction and resolution.
  Handle employee hiring and termination processes as needed, ensuring adherence to company policies and procedures.

This list of job responsibilities is considered a general outline of the position. This position is expected to do whatever it takes to get the job done to ensure the successful operation of the Blossom Bar.