Parts & Service Support

Parts & Service Support

As a well know Carrier Refrigeration, Volvo, and Hino dealership, we have 13 locations throughout Illinois, Missouri and Wisconsin. Come join our hard-working, long-standing, and highly reviewed branch in McLean, IL!

We are a family-owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and driven by sales, this is the position for you!

Job Duties:

• Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders.
• Responsible for cycle counts.
• Act as a liaison between the customer and technicians to ensure all parties know the status of repairs.
• Verify warranty and service contracts as needed.
• Provide accurate repair orders and estimates to customers to maintain profit margins.
• Maintain service records for customers.
• Prepare billing invoices for customers.
• Other duties as assigned.

Desired Competencies:

• Knowledge and experience with mechanics or a related field is beneficial but not required.
• Excellent communication skills.
• Organized and detail oriented.
• Proficient with computers.
• Team Player.
• Self- Aware: ability to handle stress under pressure.
• Excellent customer service.
• Flexibility to meet changing demands.

Qualifications:

• High school diploma or equivalent.
• 2+ years' experience as a Service Advisor or similar position beneficial but not required.

Benefits:

• Quarterly Bonuses.
• Health, Dental and Vision Insurance.
• 401K with company matching.
• Company paid Short-term & Long-Term Disability Insurance.
• Annual Boot & Tool Allowance.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.