Players Club Supervisor

*** $600 sign on bonus currently in effect for all new hires! ***

Summary:

• The Players Club Supervisor monitors all activities in and around the Players Club area ensuring positive and friendly guest service.

Essential Duties and Responsibilities:

• Observes all activity within assigned area offering assistance to players
• Capable of handling routine guest complaints and incidents and exhibits the appropriate discretion to identify situations that require managerial personnel
• Assist with organizing and maintaining the cleanliness of the Players Club booth
• Maintains tracking of tickets sales for concerts
• Monitors and evaluates the Players Club Attendant on their shift
• Input information in Players Club tracking system accurately and efficiently
• Effectively schedule and monitor team members’ breaks and meal times
• Effectively corrects behavior of Players Club Attendants as needed and properly documents their activities
• Promptly answers the telephone and take care of the guest’s inquiries promptly and professionally
• Effectively and positively communicates information about the Golden Eagle Casino to the guests
• Performs essential duties of Players Club Attendant as needed
• May work in the Marketing office to assist with other marketing projects as requested
• May work parades and other events off site
• May work in entertainment center for VIP parties, meeting, etc.
• Performs other duties as assigned by Marketing Directors, Manager on Duty or General Manager

General Qualifications:

• Must be able to deal effectively with other people both externally and internally
• Must have strong oral communication skills

Education and Experience:

• High school diploma or GED
• Must have good computer and typing skills