Senior Program Specialist- Driver & Warehouse Associate

SUMMARY

The purpose of this position is to perform a variety of tasks to support the operations of the Senior Services warehouse to deliver meals to senior nutrition sites and home-bound frail elderly.

This includes but is not limited to: driving a company vehicle to deliver meals, shipping and receiving, general warehouse operations, community outreach, client / customer management, and other tasks as needed.

Incumbents in this position work with greater independence of action and perform duties such as recruitment and training of volunteers to help support overall department operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Duties will be in a supportive and assistive capacity in the following areas:

• Adhere to Senior Services guidelines- CSET Operation of Vehicles Policy to maintain discipline and ensure safety.
• Participate in trainings to develop skills and techniques for working with seniors.
• Completes and files paperwork to refer seniors for services/follow-up.
• Communicate requests, complaints and inquiries from partners and the public; respond appropriately to emergency situations and provide crowd control and evacuation if needed.
• Recruits, selects, and trains volunteers in food handling and delivering meals and serving and assisting senior citizens in various activities, including personal affairs and care.
• Performs outreach activities to encourage senior citizens to begin, increase, or continue participation in center activities.
• Handle the collection, counting, and deposit of monies.
• Prepares necessary records and reports, collects data, performs clerical duties, and is proficient in use of computer.
• Knowledge of CSET services to assist with program awareness, complete program intake application, and ability to collaborate and refer with other service providers when needed.
• Maintain inventory and records of consumable supplies, materials, daily meal attendance, and participant records.
• Ensure state regulation compliance of quantity, quality and conditions of sanitation in the delivery of meals.
• Transport food containers to senior home and or senior center facilities.
• Pick up and deliver supplies and correspondence.
• Schedule and conduct in-home visits for assessments of clients for senior programs.
• Perform daily maintenance and cleaning as related to food service.
• Complete vehicle check list to ensure against mechanical deficiencies, schedule motor vehicle servicing, keep assigned vehicle neat and clean, report unusual wear and tear, and/or operational problems to supervisor.
• Check and test equipment after routine maintenance to observe possible equipment failure and ensure safe operations.
• Assist in serving meals.

SUPERVISORY RESPONSIBILITIES

This position reports to the assigned Department Director or designee and does not supervise.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to communicate effectively with staff, partners, and program participants while serving as liaison between rural communities.

• Skill in making sound, independent judgments within specific department guidelines and practices.
• Uphold company principles and practices to the highest degree and represent the agency in a professional manner.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for moving people or goods by road.

EDUCATION and/or EXPERIENCE

• Equivalent to completion of 12th grade.
• Two years related experience and/or training working with seniors.
• Currently certified or ability to obtain California Food Handler Card
• Any combination of education and experience that could likely provide the required knowledge, skills and abilities is qualifying.
• Knowledge and experience of warehouse operations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Possession of Class C License with clean driving record

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties, the employee is frequently required to stand, walk, use hand to finger, grasp, handle, feel or operate objects, and reach with hands and arms. The employee is frequently required to sit, stoop, kneel, crouch, and may be assisting senior citizens in and out of chairs/wheelchairs. Individual may be required to sit and/or stand for lengthy periods of time. The employee will primarily be working in an outdoor setting and in an enclosed vehicle and exposed to the seasonal weather conditions. Perform duties in an enclosed vehicle, at senior sites, and at home deliveries and must be able to lift a minimum of 50 pounds and/or move up to 75 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PUBLIC JOB DESC

CSET is looking for an individual to provide transportation and service of prepared meals for its Meals on Wheels Program. Individual will also provide assistance in performing community outreach and other senior activities. Must be willing to travel county wide. Bilingual public speaking skills in English and Spanish is a plus. Requires Class C driver's license with driving experience and/or training working with seniors and ability to obtain California Food Handler Card. Position is full-time working a maximum 40 hours per week.

OTHER

Candidate Screening Process Only complete applicant information will be evaluated by the screening committee as soon as possible after the closing date. Application materials will be evaluated to determine how fully the applicant meets the Desirable Qualifications. This evaluation process will determine which applicants may be invited for an interview. The most successful interviewees will be invited to a second interview. All costs incurred as a result of the application/selection process shall be borne by the applicant.

Note: Incomplete applicant information will not be forwarded for consideration in the hiring process. All documents received become the property of CSET and will not be returned. Human Resources will not copy any of the materials submitted for the applicant.

Notice to all candidates for employment: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. This requirement applies to both United States citizens and aliens. Community Service, Employment and Training, Inc. is an equal Employment Opportunity Employer, committed to equal opportunity and treatment in all aspects of it relations with staff members, without regard to race, color, national and ethnic origin, sex, sexual orientation, marital status, religion, age or disability.