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Verified Pay $65,000 per year
Hours Full-time, Part-time
Location Tucson, Arizona

About this job

Job Description

Job Description

Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.

Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.

Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.

Exempt: ExemptBase Wage: $65,000 per yearReports to: Program DirectorDepartment: Program: Refugee and Immigration ServicesLocation: Tucson, ArizonaPosition Type: RegularDate Reviewed: March 2024

General Description:

In concert with the Director, this position oversees the daily operations of all components of
Refugee and Immigration-Support Services, providing guidance, leadership and direct support in
all aspects of service provision. In addition, this position coordinates, supports, enhances, and
grows faith and community engagement, goodwill, and resources to support refugees as they
seek to lead self-sufficient lives and integrate into their new communities. This position
implements the objectives of LSS-SW and all contracting funders through staff supervision,
monitoring of compliance standards, documentation, and ongoing training and advocacy. The job
requires sensitivity to the program population's cultural and socioeconomic characteristics.

Essential Duties and Responsibilities include the following:

WEIGHTDESCRIPTION15Oversee the day-to-day operations of Refugee and Immigration Support Services
ensuring program efficiency and quality. Acquire and demonstrate a working
knowledge of all contract requirements related to the programmatic areas.
Coordinate program activities including but not limited to:
1. Children and Family Education Services
2. Self-sufficiency Services
3. Women's Empowerment
4. Faith and Community Engagement
5. Advocacy
6. Tucson Refugee & Immigration Services internship, Vista, and
AmeriCorps programs.
7. Community Integration-focused trainings and activities
Collaborate with the Resettlement Program Manager to enhance support services
and maintain a working knowledge of reception and placement, case management
and employment services. Regularly communicate program performance and/or
related issues to the Director.15General Management
1. Conduct all activities with a commitment to the organization's mission and
strategic plan; focus efforts to inspire a client-centered approach to quality
service delivery and operational excellence; uphold all policies and
procedures.
2. Coordinate and manage the daily operations of support services to ensure
compliance with all contracts and agreements associated with their specific
program, including the monitoring of case files; be ultimately responsible for
program execution and service delivery.
3. Provide excellent customer service and exhibit respectful, professional
conduct in all communications, including in-person, written, and
electronically. This includes good working communication with community
partners and funders; the ability to set appropriate professional boundaries; to
respond to and manage conflict that may arise; and to maintain a positive,
customer-oriented attitude always.
4. Must maintain confidentiality and follow policies related to personnel records
and client records; and maintain appropriate boundaries between professional
and personal issues.15Advocacy
1. Develop relationships with City, County, State, and Congressional elected
officials and with their staff members in those areas where LSS-SW conducts
operations.
2. Follow-up and communicate regularly with the elected person's staff member
to open opportunities for issue education and advocacy related to Refugee and
Immigration Services.
3. Assist in outreach to stakeholders who will partner with LSS-SW to raise our
voices for advocacy related to Refugee and Immigration Services.
4. Prepare and deliver presentations.
5. Plan policy letter, email, phone, or postcard campaigns.
6. Identify individual constituents of elected officials to invite to participate in
advocacy visits.
Attend the Advocacy Committee of the Board of Directors and support their
efforts, and partner with the Director of the Lutheran Advocacy Ministry Arizona
to support efforts across the ELCA Synod.10Financial Management
1. Oversee the expenditure of interpretation, contractor, client services, and
other budgets and line items.
2. Coordinate with the Finance department on all finance policies, processes and
internal controls.
3. Ensure check or funding requests meet accounting and program standards and
are submitted in a timely basis.
4. Carefully manage cash and cash equivalent accounts (petty cash, bus passes,
gift cards) in accordance with accounting policies and controls; ensure that
cash accounts are reconciled on a monthly basis.
5. Respond to both new and renewal requests for proposals to maintain and
expand programmatic services and funding sources.
6. Assist Director to develop program budgets and manage/monitor program
finances according to policy and procedures.10Program Management and Compliance
1. Responsible for the local execution and adherence to program requirements
for every contract/grant/program.
2. Track and monitor performance measures, outputs, and expected outcomes;
ensure all program goals are met.
3. Review and audit case files for compliance monthly; prevent compliance
issues through consistent monitoring, follow-up training, and staff
performance reviews and coaching.
4. Oversee production of contract/grant reporting for each program; make
certain reporting and other requests for information are submitted on-time,
complete, and of high quality.10Human Resources
1. Recruit and train staff; ensure that all staff are properly on-boarded and
welcomed to include comprehensive training and orientation for position;
oversee hiring process per agency HR policies.
2. Create a positive, safe, and productive work environment for all staff; ensure
staff time is managed in-line with job description and duties; coordinate PTO
requests, day-to-day activity scheduling, and ensure staff are working within
assigned hours and budgetary limitations.
3. Monitor expense reports and time sheets for staff and other contractors,
ensuring they are received in the Finance Department on a timely basis.
4. Ensure completion of HR reporting, performance reviews, and other
paperwork on a timely basis.
5. Maintain open and direct communications with all staff; ensure staff issues
and concerns are properly and promptly resolved; cultivate staff for
professional development, retention, and personal growth.10Faith and Community Engagement
1. Collaborate with the Faith and Community Engagement Coordinator to
support, enhance, and grow faith and community engagement, goodwill, and
resources to support refugees in Arizona.
2. Develop and maintain relationships with collaborating agencies, local
communities, and congregations; attend area coalition meetings and
community consultations.
3. Represent the organization in the community as an industry and issue expert
by presenting at workshops and trainings and serving on task forces and
workgroups.
4. Participate with the Fund Development staff in the introduction of individuals
to the organization and cultivation efforts, including "Come and See" events,
sharing of success stories and communicating the needs of the programs.
5. Ensure that external communications including marketing materials,
messages, correspondence, and other materials are consistent and follow
branding guidelines.5Maintain an established work schedule, including a high level of self-direction
and responsibility. May include State and National travel.2.5Follow internal protocol immediately with regard to safety, health, and the
environment of the member and employee workspace and workplace equipment.2.5Maintain status for professional credentials.2.5Present a professional attitude and wear professional attire at all times.2.5All other duties as assigned.

Supervisory Responsibilities:

Manages and supervises Program Supervisors and Coordinators
and staff as may be necessary to accomplish program objectives. Responsible for the overall
supervision and management, coordination, and evaluation of staff. Carries out supervisory
responsibilities in accordance with organization's policies and procedures and under the
direction of the Director. Responsibilities include advertising for, interviewing, hiring and
training staff; planning, assigning and directing work; appraising performance, addressing
complaints, and resolving problems to the best of their ability.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or
abilities required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
• Master's degree in social work, psychology, sociology, or a closely related field is
preferred. A bachelor's degree combined with at least four years related social service
experience, preferably working with immigrant populations, and/or training; or
equivalent combination of education and experience may substitute for a master's degree.
• Two years supervisory experience
• Provide and maintain a current certification in First Aid and CPR.
• Provide and maintain a current Level One Fingerprint Clearance Card, clear the
Department of Economic Security Central Registry Background Check and a criminal
background and motor vehicle screening; must maintain valid AZ Driver's License, a
clear driving record and reliable transportation for the duration of employment.

Knowledge, Skills and Abilities:

• Proficient computer skills and knowledge of Outlook and Microsoft Office Programs (i.e.
Word, Excel, PowerPoint).
• Excellent interviewing, perceptual, diagnostic and assessment skills.
• Ability to relate well with individuals of varied lifestyles, backgrounds and ethnicities.
• Experience in cultural diversity.
• Ability to assess individual's strengths and weaknesses.
• Experience in mediation and other interventions.
• Ability to participate as a member of a team, including collaboration, cross-training, and
mutual assistance.
• Ability to work independently with high initiative.
• Ability to travel to throughout the state as requested by supervisor.

Language Skills:

Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people
from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSSSW and the program's needs to religious and community groups as well as others in the social
services community. Fluent in English, both spoken and written; bilingual ability in one of the
predominant languages of the local client base is preferred.

Mathematical Skills:

Strong ability to calculate figures and prepare and analyze budgets.

Reasoning Abilities:

Ability to define problems, collect data, evaluate information, draw conclusions, and take
appropriate action based on this information. Ability and confidence to make decisions and to
solicit guidance from Regional Director.

Physical Demands/Work Environment:

The physical demands and work environment characteristics here are representative of those that
are needed by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
• While performing the duties of this job, the employee may be required to sit or stand for
long periods. The employee frequently is required to use hands to hold objects and
operate office equipment.
• The employee is required to be able to listen and communicate effectively.
• The employee may be required to occasionally lift and/or move +50 lbs.
• The noise level in the work environment varies with the activity level of the facility.
• The employee must be able to orientate and navigate well within the Program's
geographic boundaries, be willing to drive to client's home, and conduct home visit tasks
in client's home.



All positions at Lutheran Social Services of the Southwest require a background check.



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