Part-Time Help Desk Support Specialist

Are you a tech-savvy student or recent graduate looking for an exciting part-time opportunity to gain hands-on experience in the IT field? Look no further! EDRAY, a leading IT/Supply Chain company based in Charlotte, NC, is seeking a Part-Time Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will have the opportunity to showcase your problem-solving skills while providing exceptional customer service to our clients.

You will assist with troubleshooting computer hardware and software issues, resolving network connectivity problems, and providing technical support for various software applications. This position is located onsite, allowing you to work closely with our team of IT professionals and develop your technical expertise. As a part-time employee, you will enjoy a flexible work schedule that fits your academic commitments. Don't miss out on this exciting opportunity to kickstart your career in the IT industry.

Apply now and join our dynamic team at EDRAY!

As a Part-Time Help Desk Intern at EDRAY, you will have the opportunity to gain valuable hands-on experience in the field of IT support and customer service. This role is perfect for someone who wants to develop their technical skills while maintaining flexibility to accommodate their academic schedule. At EDRAY, we believe in providing our interns with real-world exposure to a fast-paced and collaborative work environment.

You will work closely with experienced professionals in the IT field, providing first-level technical support to end-users through various channels such as email, in-person, and remote assistance. Your responsibilities will include troubleshooting hardware and software issues, documenting and tracking support requests, collaborating with the IT team to resolve complex technical problems, educating end-users on basic IT concepts, and assisting in maintaining and updating IT documentation. Additionally, you will have the opportunity to contribute to IT projects and initiatives as needed.

Join our team and gain the experience you need to launch your career in IT!

To thrive in the role of Part-Time Help Desk Intern at EDRAY, certain skills and qualifications are essential. You should be currently pursuing or have recently completed a degree in Information Technology, Computer Science, or a related field, demonstrating your commitment to learning and growing in the IT industry. A strong passion for technology is crucial, as well as excellent communication and interpersonal skills to effectively assist end-users with their technical issues. You should possess a problem-solving mindset, paying attention to detail to accurately diagnose and resolve hardware and software problems. Basic knowledge of Windows operating systems and familiarity with the Microsoft Office Suite are required for this position.

Availability to commit to a part-time schedule of 20-25 hours per week is necessary, with flexibility to accommodate academic obligations. Additionally, a basic understanding of cloud computing concepts and the ability to apply them in practical scenarios will be beneficial. As a customer service-oriented individual, a positive attitude and the ability to work independently or as part of a team are crucial to delivering exceptional support to our clients.

Knowledge and skills required for the position are:

• Currently pursuing or recently completed a degree in Information Technology
• Computer Science
• or a related field.
• Strong passion for technology and a desire to learn and grow in IT.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Basic knowledge of Windows.
• Familiarity with Microsoft Office Suite.
• Availability to commit to a part-time schedule of 20-25 hours per week
• with flexibility to accommodate academic obligations.
• Basic understanding of cloud computing concepts and the ability to apply them in practical scenarios.
• Ability to work independently and as part of a team.
• Customer service-oriented with a positive attitude.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.