Call Center Representative - Collections

WHO ARE WE: Wheels Financial Group, LLC d/b/a LoanMart has provided non-traditional lending solutions for over 20-years by helping people from all walks of life resolve their financial setbacks when other credit or financial options may not be available. We provide fast, professional assistance to financially stressed or credit-challenged segment of borrowers.

ABOUT THE TEAM: The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

ABOUT THE POSITION:

• Apply exceptional negotiation and collections techniques to bring in payments
• Identify prime collection opportunities
• Provide effective education and service to our customer to minimize the need for vehicle repossession in later delinquency stages
• Utilize negation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in fast paced environment.

LOCATION AND SHIFT: This position is currently a hybrid work arrangement, with the home office in Van Nuys, CA. The shift starts 7 am, Mon-Fri, with periodic Saturday shifts. Schedule and hybrid design are subject to change depending on business need.

PREFERRED SKILLS/EXPERIENCE

• Exceptional customer service skills
• Exceptional listener
• Must be able to handle high inbound and outbound calls
• Comfortable with performance bonus incentive compensation structure
• Must be pc literate.

BENEFITS AND PERKS: Visit the RESOURCES section to learn more about the benefits and perks offered at LoanMart.

To learn more about the loans we market and service, visit our websites at https://www.800loanmart.com/ and https://www.choicecash.com/.

Fair Chance Ordinance: LoanMart will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

California Applicant Privacy Notice: The California Applicant Privacy Notice ("Applicant Privacy Notice") describes the types of personal information that we may collect about our California job applicants through Wheels Financial Group, LLC's online recruitment system and careers pages which link to this Applicant Privacy Notice (collectively, the "Recruitment System") and how it may be used. Click this link to review the entire policy. https://loanmart.applicantpro.com/pages/CCPA_California/ .