Medical Assistant Bilingual English / Spanish

Medical Assistant Job Summary

The Medical Assistant functions under the direction and supervision of the Operations Director, providing safe and effective patient care. The Medical Assistant helps patient by greeting and helping them; scheduling appointments; maintaining records and accounts and providing information, services and assistance. The Medical Assistant has direct responsibility to ensure that all care performed and tasks delegated are provided in accordance with this clinic's policies and procedures as well as state and federal regulations.

Job Specific Accountabilities

The statements below describe the general nature and level of work being performed in this role. They are not intended to be a complete list of all duties, and additional responsibilities may be delegated as required by the facility manager.

• Applies assessment, planning, implementation/intervention and evaluation to meet individual patient and facility needs. Follows all patient specific and facility level policies, procedures and regulations.
• Verifies patient information by interviewing patient; recording medical history, medications and quality data; confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight and temperature; reporting patient history summary; review medications.
• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. 

• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. 

• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. 

• Ensures availability of treatment information by filing and retrieving patient records. 

• Maintains patient accounts and obtains revenue by obtaining, recording, and updating personal and financial information; recording and collecting patient charges; controlling credit extended to patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. 

• Protects patients' rights by maintaining confidentiality of personal and financial information. 

• Maintains operations by following policies and procedures; reporting needed changes. 

• Contributes to team effort by accomplishing related results as needed
• Saves physician/nurse practitioner's time by helping with office procedures
• Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Counsels patients by transmitting physician's orders and questions.
• Schedules procedures and verifies times with patients, prepares charts, pre-admission and consent forms.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Documents all pertinent facility and patient data, assessments, and evaluations in medical record according to policy and procedure.
• Provides accurate and timely patient data to associate in charge to ensure safety of patient and environment.
• Maintains copay logs and delivers collected copays to be deposited.
• Ensures facility is opened and closed in a timely manner in accordance to business operations hours.
• Schedules lab tests in accordance with lab tech presence at the facility.
• Performs blood draws in the absence of lab personnel or when necessary.
• Maintains facility lobby and rooms to ensure equipment is functioning properly and patient areas are neat and clean.
• Communicates with management and billing department regarding patient billing concerns.
• Check all incoming mail and address/deliver to appropriate parties
• Serves as a MA for physician partners; check in patients and collect their copays.
• Complete insurance prior authorizations for patient visits and procedures.
• Performs all Medical Assistant duties for clinic when needed including clinic preparation, confirmation calls, insurance verification and authorizations, quality reporting, and document uploads among other duties.
• Process medical record requests
• Maintains training on computer systems, EMRs and other office software/hardware.
• Other duties as assigned

Core Responsibilities

Associates of this clinic must consistently exhibit behaviors that enhance professional conduct and reflect the mission, standards of conduct and business ethics, work rules, values and philosophy of this clinic.

1. PATIENT/CUSTOMER FOCUS: Effectively meeting patient/customer needs; building productive patient/customer relationships; taking responsibility for patient/customer satisfaction and loyalty.
2. BUILDING A SUCCESSFUL TEAM: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
3. WORK STANDARDS: Setting high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self- imposing standards of excellence rather than having standards imposed.
4. COMMUNICATION: Conveying information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
5. DECISION MAKING: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
6. CONFIDENTIALITY: Adheres to policies/procedures concerning associate and customer confidentiality and release of information. Practices discretion in all discussions with and about associates and patients. Maintains confidentiality regarding clinic information

Qualifications for the Medical Assistant

Education and Experience:

• At least 1 year experience Required
• Must be bilingual.

Skills and Abilities:

• Strong clinical and leadership skills
• Ability to organize and establish priorities to perform assigned duties in an effective and 3 efficient manner
• Ability to speak, read, write and comprehend English
• Ability to perform basic mathematical functions
• Ability to use reasonable care in carrying out verbal and written instruction.
• Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Supply Management, Verbal Communication, Infection Control, Creating a Safe, Effective Environment, Organization, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork