Homeless Intake Specialist

General Responsibilities: 

• Screen households who are experiencing or at-risk of homelessness via phone, text and email for agency Homeless programs.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times.

Essential Duties and Responsibilities:   

• Screen households for programs in Homeless Services and complete the referral process to Housing Specialists
• Complete data entry in the Homeless Management Information System (HMIS) database, ensuring customer data is reflected accurately and completely.
• Assist individuals and families experiencing homelessness with shelter placement or motel placement.
• Provide referrals to clients to aid in housing stability.
• Entering data for Homeless Preference on the Housing Choice Voucher waiting list.
• Maintain positive relationships with service providers and their customers.
• Attend appropriate training and adhere to the established guidelines as mandated by the funding sources.
• Perform other duties as assigned.

Education and Experience Qualifications:

• Must possess a minimum of an Associate’s degree or equivalent.
• Experience in human services, specifically with homeless populations, preferred.

Additional Requirements:

• Must obtain HMIS license within 30 days of hire.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
• Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
• Demonstrated communication skills both oral and written.
• Must be highly organized and people oriented.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
• Must comply with Agency smoke free and drug free policies.
• Understand the importance of daily work attendance.