Frontline Manager

The Frontline Manager is responsible for managing day-to-day branch operations and leading the deposit initiatives of the branch’s Teller and CSR positions. This position is also responsible for building and developing staff accountability to continuously improve customer service and branch success.

ESSENTIAL FUNCTIONS
This position is responsible for the following functions:

Manage daily operations of the frontline
•Be fully trained in the Teller and CSR functions to be able to assist with and complete teller and customer service task as needed
•Communicate deposit knowledge and updates to ensure Teller and CSR positions are properly informed to complete their duties
•Communicate organizational priorities, establish goals, monitor progress, hold staff accountable, and provide consistent coaching and timely feedback to branch Tellers and CSRs
•Develop and implement branch-level strategies to improve customer commitment and foster an environment that promotes positive customer experiences
•Assist Branch President with deposit portfolio, overdraft reports, and deposit growth
•Oversee scheduling of the Teller and CSR positions and approve timesheets
•Make hiring decisions for Teller and CSR positions and communicate with Human Resources to coordinate onboarding
•Conduct performance assessments on Teller and CSR positions
•Coordinate with Human Resources to address employee behavioral and performance issues as needs arise
•Maintain Deposit Compliance and educate staff on updates
•Ensure branch audits are completed as required

Develop community presence
•Maintain and expand banking relationship with customers and community
•Participate in civic and community affairs, functions, and organizations promoting community involvement for the bank

Various other responsibilities as assigned

QUALIFICATIONS
EDUCATION/CERTIFICATION: High School Diploma or equivalent required
REQUIRED KNOWLEDGE: Complete knowledge, understanding, fully trained and efficient in Teller and CSR duties and functions, understanding of bank policies and procedures
EXPERIENCE REQUIRED: 2+ years banking experience preferred
SKILLS/ABILITIES: Attention to detail, strong written and verbal communication, multi-tasking, customer service, applied leadership, self-motivation, self-management, problem solving, organized, analytical, interpersonal, customer relationship building, time management, documentation, computer literacy, good independent judgment, leadership, product promotion and marketing, talent development and management, community relationship management

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Ability to speak effectively and communicate clearly
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
REPETITIVE MOTION: The employee is regularly required to type throughout the day
FINGER DEXTERITY: The employee is regularly required to use hands to type and maneuver a mouse
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus with 20/20 vision (with or without the assistance of eye glasses/contacts)
PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 25 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time

WORKING CONDITIONS
General professional office environment with climate control. Adequate lighting. Occasional travel to other bank branches. Occasional additional hours outside of regular bank service hours may be required

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Strong numeric capabilities; Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.