Field Service Technician

Job Duties:

• Performs advanced customer service functions in the field.
• Turns on and turns off water service to customers and obtains proper meter readings.
• Turns off and restores service on delinquent accounts.
• Investigates and resolve routine customer complaints such as those relating to defective water meters, leaks, dirty water, pressure, high bills, etc.
• Installs and changes meters, and replaces damaged meter boxes and lids.
• Investigate inquiries from supervisor or customer as necessary.
• Maintain detailed and complex records in company databases and company applications.
• Effectively use company equipment including work truck, computer, tablet, small hand tools, etc.
• Read and record customer meter readings on the hand-held unit and Toughbook as necessary.
• Does other similar work, which he/she may be called upon to perform, and any other work as necessary or to satisfactorily complete the job to which he/she has been assigned.

Tools Used

• Small hand tools and any other tools necessary to complete the job.

Knowledge and Ability Required

• High school education or equivalent. Must be able to prepare the necessary forms and documents relating to the position.
• Must have the ability to carry out oral and written instructions.
• Requires normal physical and mechanical ability and ability to meet the public.
• The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move over 100 pounds.
• Must obtain a California State Water Resources Control Board (SWRCB) certification as a Distribution Operator, Grade 1 within one year from the date of employment/transfer/reclassification.
• Certification must be maintained for employment. Must possess a valid California Driver’s license.