IT Project Engineer

Project Engineer position is Full-Time & In Office

Who we are:

i.t.NOW™ is Utah’s premier managed I.T. services and computer support provider for small to medium-sized businesses. As a leader in the industry, we are experiencing growth and we need IT Front-line Ninja positions to help us meet our company and customer goals. If you are looking for a career and not just another job, please consider a career opportunity with us. We have a most excellent work environment that is high paced, fun, and engaging. You’ll be working with an incredible and collaborative team and find there is room for growth.

Summary Description

As a Project Engineer working within Professional Services, you will be responsible for managing and implementing multiple IT infrastructure projects for a wide variety of clients. These projects include multiple disciplines within IT infrastructure including server, networking, storage, security, email migrations and virtualization. This position also requires regularly learning of new technologies, software and best practices and activities. Additionally, continuous personal development outside regular business hours is mandatory to succeed and advance in the position.

Additional responsibilities include troubleshooting and resolving software and hardware problems, serving as a critical point of contact for escalations when IT problems arise, and solving day-to-day problems for our valued clients.

Responsibilities:

• Supports Microsoft Windows Desktop and Windows Server (CURRENT VERSIONS), development and migration (MCSE certification ideal):
  • Active Directory and Group Policy
  • File and Print Services
  • Terminal and Remote Desktop Services
• VMware vSphere Virtualization deployment and migration experience (VCP Certification ideal)
• Microsoft Exchange and Office 365 deployment and migration experience
• Advanced network configuration experience, including VLANs, spanning-tree and routing (CCNA Certification ideal)
• Advanced firewall/Intrusion detection configuration and management experience, preferably using Dell SonicWALL (CSSA Certification)
• Work with Storage Area Network Systems
• Researches and communicates new solutions based on client needs/requests.
• Works closely with the CEO to ensure accuracy of open projects and timely delivery
• Analyzes client issues through root-cause analysis and problem management as it relates to client profitability and recurring issues
• Participates in the process improvement meetings
• Performs additional responsibilities, such as of a Senior Technical Engineer
• Promote teamwork and cooperative effort
• Help train and give guidance to other i.t.NOW employees

Knowledge, Skills, and Abilities:

Microsoft Windows Desktop and Windows Server Support

Networking and Firewall Support

Server Hardware Technologies

Data backup and Recovery Support, Corporate Antivirus Support and VPN Connectivity Support

Server virtualization deployment and migration

Remote or On-site Client Support

Effectively manage multiple tasks under pressure and tight deadlines. Readiness to accept and adapt quickly to change

Credentials and Experience

Minimum 5 years’ experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support

Minimum 5 years’ experience – Cisco/HP Switching/VLAN/Routing/Firewalling Support

Minimum 5 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support

Minimum 5 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

Have multiple certifications, high skill level. The following certifications are preferred: MCSA/MCITP, CCNA/CCDA, VCP, Project+, Network+

IT Project Management Experience

Create and execute project work plans, SOW and revises as appropriate to meet changing needs and requirements

Completes projects within established budget and timeline

Maintain an awareness of new and emerging technologies and the potential application in client’s environment.

Create, update and maintain documentation

Support internally managed applications (e.g. monitoring tools)

Additional Responsibilities:

Analyze and document business processes and problems. Work with CEO and additional team members to develop solutions to enhance efficiencies.

Foster healthy and happy relationships between i.t.NOW and clients

Other duties as assigned

Requirements:

Completion of project management course desired

5+ years in related field

3 years previous experience with i.t.NOW or similar MSP-like environment working within multiple technical areas, including bench, alerts, helpdesk, subject matter expert, backups

Added Benefits:

i.t.NOW, Inc. offers a 401(k)-retirement investment account; i.t.NOW, Inc. will match up to 4% of your workable pay. 401(k) plans offer a good way for employees to save money for their future and to save on taxes.

Work From Home (WFH): Employees have 1 dedicated day to work remote per week, required in office 4 of 5 days, plus an additional day of flexible WFH per month.

BHAG (Big Hairy Audacious Goal)! As you become a tenured employee with i.t.NOW, Inc., you will become eligible to receive a substantial bonus at the end of each year, dependent upon the gross margin of the company, if the goal is achieved.

Employee begins to accrue time off immediately at a rate of 3.08 hours per pay period which equates to two weeks (10 days) PTO your first year. Beginning year 2 through 3, you accrue 3.69 hours per pay period for a total of 12 days PTO. Beginning your fourth year, you accrue 5.23 hours per pay period for a total of 17 days PTO.

i.t.NOW, Inc. offers great health benefits. They include medical, dental, vision, life, supplemental life, and disability insurance. For most, they become effective on the first of the month following 60-days worked. i.t.NOW, Inc., also covers the cost of life insurance for both employee and dependent(s) with a policy of $25,000 for employee and $10,000 for dependents.