Support Specialist

About Missouri Parents Act (MPACT): Missouri Parents Act (MPACT) is the Parent Training & Information Center (PTI) in Missouri, operating as a non-profit organization since 1988. Our mission is to empower families to advocate for themselves, ensuring children with special education needs achieve their full potential in education and life. We provide free training, resources, individualized support, collaborative partnerships, and networking events. Learn more about MPACT at missouriparentsact.org.

Position Summary: The Regional Coordinator at MPACT plays a pivotal role in supporting Missouri families, youth, and professionals as they navigate the special education process. This position involves providing one-to-one support, leading training and workshops, and fostering partnerships with community organizations, schools, and stakeholders to enhance MPACT’s impact and reach.

Primary Responsibilities:

• Support families and youth in effective advocacy to enhance student and youth outcomes.
• Conduct in-person and virtual training and workshops on various special education topics for parents, youth, and professionals.
• Establish and maintain collaborative partnerships with community agencies, educators, youth, and families to assist youth transitioning from high school to adult life.
• Engage in collaborative problem-solving, conflict resolution, and de-escalation strategies with families, educators, and colleagues.

Required Skills:

• Knowledge of Individuals with Disabilities Act (IDEA) and special education legal procedures.
• Excellent communication skills for diverse audiences, including interpersonal, writing, group facilitation, and public speaking.
• Proficiency in customer service and call management.
• Tech-savvy with experience in online research, information dissemination, social media use, online training, and competence with Word, Excel, and database management.
• Ability to manage and prioritize high-intensity, time-sensitive tasks effectively.

Qualifications:

• Must reside in Missouri within the region of the position.
• Bachelor’s degree in social work, education, or related field, OR at least two years of experience in social work, education, or related organizations.

Compensation:

• Hourly pay range: $17.00 to $20.00 per hour based on experience.
• Opportunity for retention bonuses.

Job Type: Full-time

Salary: $17.00 - $20.00 per hour

Expected Hours: 40 per week

Benefits:

• Flexible spending account
• Health savings account
• Paid time off

Schedule:

• 8-hour shift
• Monday to Friday (Weekends as needed)

Note: This job description is not exhaustive and may be subject to change based on organizational needs.