Customer Support Representative

We are seeking a Customer Support Representative in Wixom, MI.

We are passionate about creating the world’s best-performing golf grips; ones that inspire confidence for golfers of all abilities and can be matched to biomechanical needs and personal preferences. When you work with us, you create exceptional and meaningful work with innovative team members by your side.

Job Summary:

The Customer Support Representative will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Hours: Monday – Friday 8:00 am to 5:00 pm

Salary: $45,000 – 50,000

Position: Full-Time

Benefits:

• Dental Insurance
• Health Insurance
• Life Insurance
• Paid time off
• Vision Insurance

Duties and Responsibilities:

• Manage large amounts of incoming phone calls and/or emails
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements and Qualifications:

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and oral communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Knowledge of golf products or consumer goods experience is a plus
• Excellent computer skills; knowledge of Microsoft Office