Home Care Assistant, $20.90/hr

Home Care Assistant

Bristol Elder Services, Inc., located in Fall River, MA, is a private, non-profit agency that provides community-based support services. We offer a comprehensive benefits package and competitive pay.

Position Summary: This position is responsible for receiving calls about Home Care clients and their services, providing follow up to calls, taking messages, routing calls, and for performing a variety of office support tasks.

Schedule: Monday - Friday, 9:00 am - 5:30 pm

Principal Accountabilities:

Assures that callers are greeted in a friendly manner and on a timely basis:

• Identifies priority calls.
• Provides follow up to clients and vendors.
• Routes calls.
• Takes and tracks messages.

Supports home care staff by performing a variety of tasks:

• Corrects monthly billing discrepancies.
• Mails notices and paperwork.
• Contacts providers and arranges service for clients.
• Contacts clients to gather and provide information.
• Runs reports for quality control.
• Prepares documents and photocopies.
• Completes filing, including managing terminated records.
• Assists with community activities, when needed.
• Participates in team meetings.
• Conducts skills assessments for CDC consumers.
• Conducts follow up at MassHealth office for case managers/consumers.

Qualifications:

Education: High school diploma or equivalent.

Experience: One year of telephone answering and general office experience.

Special Skills/Knowledge: Pleasant telephone manner and basic telephone etiquette. Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, basic computer skills, organizational and time management skills, ability to multi-task and work in a team-oriented, fast-paced, high volume work environment. Ability to speak Portuguese helpful. Driver’s license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating.

AA/EOE

All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, or national origin.