Cisco Telecommunications Engineer

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Cisco Telecommunications Engineer Duration- 18 months Location- Tampa, FL Onsite- 4- 5 days per week Job Order #:234953 Requirements: • CISCO CUCM required. • contact center experience. • call routing experience. Responsibilities: • Defining Configuration Specifications and Business Analysis Requirements: • Collaborate with stakeholders to understand collaboration technology needs. • Define configuration specifications collaboration systems. • Gather business analysis requirements to align solutions with organizational goals. • System Management and Optimization: • Configuration, maintenance, and optimization of collaboration systems. • Plan and execute MAC requests related to collaboration systems. • Quality Assurance: • Perform quality assurance checks on collaboration systems and processes. • Ensure collaboration systems meet performance standards and user expectations. • Technical Troubleshooting: • Investigate, troubleshoot and remediate collaboration systems issues. • Provide recommendations to the team for improvements. • Contractor Management: • Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support. • Ensure timely project execution and adherence to quality standards. • System Experience: • Cisco CUCM VoIP System • Cisco PCCE (Contact Center System) • Cisco Cube • Cisco Video Conference systems Managed via Control Hub • Microsoft Teams meetings Responsibilities: • Proven experience in managing Cisco collaboration and Contact Center technologies. • Strong troubleshooting skills and ability to handle complex issues. • Dial plan and call flow/routing management • Project management experience for successful system implementations. • Vendor management experience. • Excellent communication and collaboration skills. Associate/Intermediate level: • Microsoft 365 Certified: Teams Administrator Associate • Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn • SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com) • Certification | BICSI - Installer & Technician, DCDC • Professional/Expert/Advanced level: • Microsoft 365 Certified: Teams Voice Engineer Expert • SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com) • Certification | BICSI – RTPM, RCDD • CCNP Collaboration - Training & Certifications - Cisco • CCIE Collaboration Certification and Training - Training & Certifications - Cisco