Sales Support Representative - US

QAI JOB #: QAI-SALESREP-032724
JOB TITLE: Sales Support Representative
LOCATION: Tulsa, OK; Miami, FL; Rancho Cucamonga, CA; Burnaby, BC
NUMBER OF POSITIONS: 1
CATEGORY: Building Products
CLOSING DATE: OPEN UNTIL FILLED

BACKGROUND:

Founded in 1995 by a group of experienced certification and testing experts, QAI Laboratories Ltd. (QAI) is a multi-national professional certification body, test laboratory, and inspection agency with offices throughout North America and Asia. Recognition of the QAI name and logo have grown significantly over the past few years resulting in significant expansion of the business.

QAI has an exciting career opportunity within the sales department. The Sales Support Representative position will play a crucial role in providing administrative support to our dynamic sales team, ensuring seamless operations, and contributing significantly to our company's success. This position is a new role and presents an exciting opportunity to develop a diverse set of skills, collaborate closely with sales professionals, and pave the way for career advancement.

At QAI, you will have the opportunity to put your aptitude, experience, knowledge, and desire to learn to the test. We make a difference in people’s lives through the work we do as a top-notch Product Testing, Certification, and Inspection body whilst providing rewarding careers for our employees.

DUTIES: The successful candidate will perform, but not be limited to, the following duties:

• Regular maintenance of client databases / daily transactions and interactions in CRM
• Updating CRM with relevant client info, including change of status, contact information, transaction notes, and key activities.
• Respond to customer inquiries via phone, email, and other means in a timely and professional manner.
• Assist customers with service-related questions, technical issues, billing inquiries and account management.
• Proactively identify and address potential issues to ensure enhanced customer experience.
• Collaborate with other team members to ensure a seamless customer experience across all departments/locations.
• Timely generation and distribution of client documentation for execution
• Conduct a reasonable needs assessment to determine proper handling, quoting or distribution to appropriate sales team (Account Manager or Business Development).
• Proactive engagement/collaboration with internal and external stakeholders, ensuring timely and accurate completion of credit submissions and contracts
• Schedule meetings and prepare meeting agendas for Sales Team
• Troubleshoot problems and provide appropriate solutions, escalating complex issues to the appropriate team(s) when necessary.
• Maintain regular client contact to facilitate the timely collection of credit information
• Timely submission of completed credit packages for risk adjudication & monitor progress
• Stay up-to-date on service knowledge and company policies to provide accurate information to customers.
• Continue to develop your knowledge and skills to enhance customer service skills.

QUALIFICATIONS:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Empathetic and patient demeanor with a genuine desire to help others.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with a proactive approach to finding solutions.
• Proficiency in using customer support software and CRM systems.
• Previous experience in customer service or a related field is preferred.
• Desire and willingness to learn, absorb and grow.

Key Technical Competence:

• Ability to listen to client needs, requirements, and expectations.
• Ability to communicate client needs, requirements, and expectations throughout the organization as necessary.
• Able to identify new markets and new business opportunities for QAI continued growth.

QUALIFICATIONS: The successful candidate will have:

• Minimum
  1. Technical diploma in related field or equivalent industry experience
  2. Have the aptitude for providing a superior level of customer service in a complex and often demanding business environment.
  3. Demonstrated a strong ability to build internal and external relationships.
  4. Excellent written/oral communication skills and superior presentation skills.
  5. Professional with at least 3 years of B2B Sales Experience
  6. Possess strong working knowledge of MS Word, Excel, PowerPoint
  7. Ability to work in a fast-paced environment, independently and with team members.
  8. MUST be self-motivated and assertive.
  9. Ability to travel (~25%)
• Preferred:
  1. General knowledge and understanding of building products
  2. Experience working within the testing/certification industry, knowledge of the International Building Code, International Residential Code, National Electric Code and test methods under CSA, UL, EN/IEC, ASTM, ANSI and other standards.
  3. Experience working with diverse teams (engineering, operations, marketing)
  4. Possess the ability to read and understand policies, regulations, and standards

APPLYING:

QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks. We are committed to the long-term success of our employees.

Interested? Please submit your application here. Please be sure to include the QAI job number in the subject line of your communication.

Check out our other career opportunities on our website careers page: qai.org/careers.

Equal Opportunity Employer

QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Note: No sponsorship is available.

Join our Team! Learn, Develop, Grow!

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