Hotel General Manager

General Manager

Berkshires, MA renovated boutique hotel 

New Ashford, MA

Job Description

Is this for you?

Are abundant opportunities to grow into new roles and responsibilities in a fast-paced, high-growth organization appealing to you? Do you like being a part of a world class team that inspires and supports one another? Are you passionate about hospitality, travel, and experiences? Would you like the daily opportunity to make a difference in others’ lives?

If you answered yes to these questions above, then keep reading, and apply to join our crew and embark on your next career adventure with Weekender by taking the first step below!

Why Weekender?

Because we are a young company and team of ambitious, mission-driven Weekenders working together to change how people travel and experience the world through adventure. It is our vision to inspire the next generation of travelers to adventure more into the great outdoors, to roam freely and explore new areas and activities, to find or nurture their passions, and to connect with themselves, those they love, and the world around them more deeply. This is also our vision for ourselves, for our team, and for our culture here at Weekender. 

The Role

Weekender Hotels (https://weekenderhotels.com) is looking for an experienced Hotel General Manager with a demonstrated history of success in hospitality, people management and guest services. The ideal candidate will have strong and demonstrated management skills, leadership skills, and will work well in a self motivationally structured environment.

This person will report directly to the Area Manager and be responsible for leading the day to day operations at Brookshires Springs Motel, the newest addition to our boutique hospitality brand and company. This property has 22 keys, including hotel rooms and cabins. On site amenities include outdoor pool, seasonal bar, and indoor and outdoor multi-use common areas. 

This position follows the seasonality of the hospitality industry and business demand in New Ashford, MA. This position requires a high level of comfort with customer service, high end guest related requests and professionalism.

About Weekender

Our Mission

It is our mission to inspire the next generation of travelers through adventure! We are committed to bringing “The Weekend” back to the lives of our guests. 

We are wildly passionate about helping our guests find more of that feeling and emotion from weekends past: that sense of adventure we get when we head into the great outdoors on a new hike; the calm and sense of place we feel by slowing down with a good book on the dock and watching the sunrise over the lake; the feeling of community and friendship as we gather around a warm campfire to share stories and s’mores after a full day outside adventuring.

We endeavor to help bring the energy, the emotion, and the nostalgia of “The Weekend” back to the center of our guests’ lives at Weekender.

Core Values

Embrace a Growth Mindset  

Always be a student and always be open-minded

Be Adventurous  

Be excited by challenge and willing to fail-forward

Be a Ninja  

Commit to being world class at your job and lean-in to your superpowers

Be a Host 

Treat guests and teammates like you would family

Be of Integrity

Own your Domain: Be accountable to your job & the greater mission

Embrace honesty, transparency and vulnerability

Follow-through and do what you say you’re going to do

About The Role

What you’ll be responsible for

Responsibilities: 

Manage and Oversee Front Desk

• Responsible for most (virtual and some time on property) front desk hours-Managing reservations, customer service and guest experience
• Responding to all reviews and handling any customer complaints or issues 
• Developing pricing strategies and packages
• Answering phone and handling any after hour emergencies or calls from in-house guests in a time; be available holidays and weekends

Managing employees, setting schedules, submitting payroll

• Managing time off and scheduling according to forecasted revenue and budgets
• Able to build and retain a team
• Controlling payroll costs to associate with business needs 
• Act as onsite HR department to resolve all employee issues

Support and Drive Housekeeping Department

• Support housekeeping roles in duties such as cleaning common areas, helping with hot changes on busy weekend, keeping up with laundry etc
• Paying close attention to and maintaining outside appearance and gardening
• Managing contractor and vendor relationships, inventory and procure all cleaning items, linens so forth and manage communications, and payment coordination with the accountant. 

Support and Drive Maintenance

• Scheduling maintenance as needed, whether repairs and maintenance, or project-based, or emergency situations
• Property physical plant maintenance oversight and management of work orders for maintenance person and outside contractors to bid and handle, in coordination with existing policies for approval
• Able to do yard work, deep cleaning and other tasks in shoulder seasons when team prepares property for seasonal opening
• Some general knowledge of maintenance issues and how to proceed in repair

Lead and Drive F & B Program

• Staffing and oversight of seasonal outdoor bar
• Management of liquor licensing and other necessary permitting
• Abiding by all Board of Health regulations
• Potential additional F & B functions in the future, including group and year-round operation

Sales functions (answering phone calls/texts/emails from potential customers looking to book and existing customers in a timely manner with a focus to converting to sale and delivering a superior and memorable guest and customer service experience

• Training certain employees in Cloudbeds (reservation system)
• Creating special offers and promotions based on seasonal business
• Driving on-property organic social media and marketing content and/or sending applicable and appropriate content to the marketing department for posting and social presence 
• Attending a monthly sales/marketing meeting

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Additionally, the responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties may be assigned.

Note: this isn’t an exhaustive list of roles/responsibilities as a Hotel General Manager. Furthermore, job duties may change to meet the current demands of the position as the company evolves and grows. Bottomline: we all do a lot of different things around here as a young startup and company, and this would also be expected of you to dive in and take initiative and forge solutions, channels of communication, and project and objective progress.

What we Expect from You

• Positive attitude, solution-oriented, demonstrated leader
• Excellent customer service skills and experience in sometimes challenging customer service situations 
• Demonstrated project management skills, leadership and experience, especially in the ability to schedule and manage a small team of housekeeping/front desk team members
• Understanding of hospitality related standards in regards to compliance, cleanliness and comfort/safety
• You are a “gets stuff done” type of professional, who is accountable, who is eager and who jumps at challenges to find solutions, as this is a very hands-on type of operational role
• Strong organizational skills
• Self-motivated, self-starter, self-accountable
• Excellent verbal and written communication skills
• Effective time management and prioritization
• Passionate about seeking and reaching your full potential personally and professionally
• Demonstrated accountability and responsibility in all endeavors

What you Can Expect from Us

• An engaging, transparent, fun and open culture and environment where entrepreneurial thinking and leadership is valued, experimentation is encouraged, and your ideas and influence matter and have a positive and immediate impact on our young company
• A culture of inclusion, diversity of background and ideas, and open communication, collaboration and teamwork
• Safe place to test new ideas, forge new initiatives, offer dissenting views, and develop into a true leader and decision maker
• A commitment to our people and our team - to their own career pathway and development, to growing as a professional and person, and to supporting this at every step of the way
• A commitment to continued and lifelong education, learning, and development to achieve our goals as individuals and as a team, both professionally, and personally

What You'll Need

• Bachelor's degree and/or relevant coursework in hospitality and customer service related work experience 
• Demonstrated management experience in hospitality or a closely related industry
• Past positions in hospitality development or a hospitality management company preferred
• Strong background in operations, operational finance and understanding financial statements, budgets, and strong time management skills and attention to details
• Entrepreneurial thinking and background preferred and a plus
• Strong written and verbal communication skills
• You are highly motivated, a self-starter, confident but yet always a student of your craft and the world
• Ability to grow in a fast-paced, high-growth, always-evolving startup environment
• Demonstrated coachability, humility, and motivation

Compensation Package

• Compensation $50,000 to $60,000, depending on experience 
• Performance Bonus: Up to $3,000 annually (paid twice a year, up to $1,500 each installment, after each busy season)
• Competitive Benefit Package:
• Robust health insurance, vision, dental plan
• Health & wellness stipend
• 401k retirement matching program
• 2 company in-person offsite retreats annually, and more!
• Total Benefit Package Approx. Annual Value $6,000 + annually
• Paid Time Off: Two (2) calendar weeks PTO paid vacation