Analyst-Telephony

Analyst-Telephony

US-IL-Bloomington

Job ID: 2024-36696
Type: Regular Full Time
# of Openings: 2
Category: Technology and UX
Bloomington, IL

Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our , and of joining the State Farm team!

Responsibilities

• Provides advice, assistance and counsel for Claims operations on telephony solutions that support business needs
• Coordinates with appropriate general departments to ensure telephony options are identified and solutions are implemented, monitored, and maintained
• Analyzes business partner telephony inquiries, challenges, or procedural changes impacting the Claims operation
• Develops and maintains working relationships with other business areas to assist with strategic Enterprise goals

Qualifications

Preferred/Required skills:

• Knowledge State Farm's telecommunication systems, Amazon Web Services (AWS) Connect, Unified Communications (UC), and Contact Center (UCCE) technologies
• Requires working knowledge of Visio, Excel, eGain, and Splunk
• Utilizes appropriate methods and tools to perform data collection and analysis
• Experience in Auto and Fire claims is desired

Additional Items of Note:

• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars
• Hybrid: In-office commitment is currently 5 days per month in hub locations. This may be reevaluated as business needs dictate.
• May work irregular hours

Please see job description

PI239579850