Customer Service Representative - Full-time / Part-time

Our client in Franklin, MA is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Team. The ideal candidate will have professionalism, reliability and organizational skills which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Franklin, MA

Pay Rate: $20/hour

What’s the Job?

• Work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes

What’s Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills

What’s in it for me?

• Great company to work for!
• Opportunity for growth!
• Competitive wages!

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.