Provider Utilization Coordinator Spec

This position is on-site out of our San Antonio Corporate Office. 

Hourly Range: $22.15 - $24.49 + 6% Quarterly Bonus Eligibility

Are you a strategic minded individual with a strong ability to plan, think critically and collaborate effectively? Do you have scheduling experience with a proven background in system logistics, customer service and/or healthcare? We are seeking a Provider Utilization Coordinator Spec to join and support our Mobile Clinic Operations.

At Leidos QTC Health Services, the nation’s largest provider of disability and occupational health examination services, we are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent: 

• Competitive compensation and quarterly bonuses
• Tuition reimbursement
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• An inclusive and ethical work place

In this rewarding role, you will:

• Consistent and effective communication with IPA providers and operations
• Ability to effectively utilize reports and tools to communicate IPA provider schedules to the providers and to communicate and escalate information and trends to VAO
• Proactively communicate issues/concerns with IPA provider schedules proactively to VAO leadership teams as necessary
• Ability to coordinate with regional utilization manager (RUM) on IPA utilization issues
• Responsible for building and adjusting provider’s schedules
• Constantly evaluates the utilization of dedicated IPA providers
• Prevention of gaps and overbooking in provider’s electronic schedules
• Time slot capitalization which includes communication with operations scheduling staff
• Effective management of electronic confirmation systems (i.e.eMessenger, Pega communicator, ACD) in order to minimize no show rates
• Efficiently utilizes electronic tools and workflows in order to manage resources such as: ECW, UCM, eProcess and other tools as necessary
• Ability to prioritize operations and provider’s requests when and if necessary
• Any other duties as assigned

You must have:

• A High School Diploma or GED required
• 3 to 5 years of experience in a high volume healthcare setting with daily utilization of electronic scheduling software
• Proficiency in relevant computer applications (i.e. MS Outlook, Electronic Scheduling software) with an ability to learn new software quickly.
• An ability to follow and adhere to standardized process workflow on a daily basis
• An ability to communicate effectively with providers of all specialties
• Excellent data entry and typing skills
• An ablility to work various shifts and hours to cover multiple times zones
• Strong knowledge of administrative and clerical processes
• Experience utilizing EMR or case management software a plus
• An ability to successfully pass a National Agency Check with Inquiries (NACI) background investigation 

Pay and Benefits

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)