Field Services Engineer

Field Service Engineer

Medsphere positively impacts patient care by delivering award-winning healthcare IT solutions and software for providers of every size and budget.

• Provide daily on-site service and customer support during field visits or dispatches
• Manage on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Conduct routine equipment servicing out in the field
• Repair equipment and replace faulty parts
• Installing and testing new equipment
• Use remote monitoring and maintenance systems, such as N-Able, to provide technical assistance to clients related to computer systems, software, and hardware
• Provide detailed documentation as to actions taken to resolve issues, client configuration information, client communications, expenses, and time within SMIS’ ticketing software, ConnectWise
• Interface with a client’s vendors to resolve technical issues to the client's satisfaction
• Provide either scheduled or emergency on-site support to clients
• Build positive and professional relationships with customers
• Assist helpdesk team by answering inbound calls when not on-site or actively working on a field service project
• Work collaboratively with helpdesk team, maintenance and monitoring team, and entire SMIS staff to achieve client business goals by performing essential job functions

Position Requirements:

• A minimum of 2+ years of experience in a field service role with experience working in Remote Maintenance and Monitoring (RMM) Software and a Ticketing System is plus
• Ability to troubleshoot, test, repair, and service equipment (Servers, workstations, laptops, printers, and other networking equipment).
• Experience in billable environments supporting multiple clients
• Support experience with medical facilities in a production environment is preferred
• Proven experience solving issues related to workstations, thin clients, printers, scanners, servers, and networking equipment
• Experience using time-tracking software and documentation management
• Advanced knowledge of Windows server and desktop operating systems, including Windows 10
• Candidates with a working knowledge of Linux are desired
• Experience with networking hardware, such as managed switches, routers, and firewalls, is preferred
• Analytical thinker with strong attention to detail, able to work independently.
• Must be able to relay technical information to clients of varying skill levels in easy-to-understand terms.
• Must be able to work in a collaborative team environment with co-workers and client staff members.
• Excellent communication skills
• Must be willing to travel as needed (local area and regional).

Benefits:

• Full-time employment includes a full benefits package including medical, dental, vision, life, and 401(k)
• Flexible time off policy
• Equipment provided (laptop, phone, etc.) Travel expenses reimbursed.
• Career development opportunities