Client Support Coordinator

Client Support Coordinator

Full Time

Located in Canaan, CT 06018

About the Position:

Client Support Coordinator is responsible for providing a welcome, supportive and structured community living experience which meets or exceeds client expectations for service during treatment.

Schedule:

• Sunday-Thursday 3:00pm-11:30pm, Friday and Saturday OFF
• Wednesday-Sunday 3:00pm-11:30pm, Monday and Tuesday OFF
• Wednesday-Sunday 4:00pm-12:00am, Monday and Tuesday OFF
• Saturday-Tuesday, 10:00pm-8:00am, Wednesday, Thursday, and Friday OFF
  • $2.00 Shift Differential per hour for the hours between 7:00pm and 7:00am

Your Role:

• Address day-to-day non-therapeutic needs of clients while maintaining a calm, welcoming and professional demeanor and adherence to established standards for "Best in Class" service
• Perform scheduled medication room duties in accordance with Mountainside's medication policies
• Comply with all federal, state and accreditation regulatory requirements
• Ensure that all client related issues are resolved in a manner consistent with the company's goals and objectives
• Ensure necessary safety protocols are followed during Emergency Situations
• Maintain Medication Inventory - completing medication counts and documentation in inventory tracking system
• Maintain Vending Machine Inventory - restocking vending machines on a nightly basis
• Ensure equipment temperature checks are completed and documented on a nightly basis

Qualifications:

• High School Diploma or Equivalent - Required
• Proven ability to work independently with minimal instruction, as part of a team, and have the ability to manage time, set priorities and focus energies in an efficient manner
• Strong problem solving and follow up skills; must be proactive and take initiative
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word & PowerPoint; Visio a plus)

Compensation:

The base rate of pay for this position is $17.00 to $20.00 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• $2.00 Shift Differential
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.