Director of Community Services

The happiest people I know are those who lose themselves in the service of others.
Gordon B. Hinckley


Why work for us?


No Nights or Weekends
15 Paid Holidays
Paid Time Off
Paid Education (Upon Approval)
Medical Insurance
Dental Insurance
Vision Insurance
403(b) plus employer match
Employee Assistance Program
Chipper-Assistance in Student Loan Forgiveness and Lower Payments

Who We Serve:


Opportunities serves thousands of people annually in Williamson & Burnet Counties. Working cooperatively with other agencies, we are an advocate for those who might not otherwise have a voice in the community. We are dedicated to providing services to help those in need achieve a better, more productive life.

Our Mission:


To empower children, families, and seniors to achieve and maintain independence by partnering with area organizations to provide education, nutrition, and community support.

Our Vision:


A healthy, educated community in which all people live independently and with dignity.

Position Summary:
The Director of Community Services is responsible for performing all appropriate administrative and programmatic functions of the Community Service programs. The position reports to the Executive Director and operates under moderate supervision with wide latitude for the use of independence, judgment, discretion, and initiative. This is a supervisory position.

Essential Job Duties:

• Hires and supervises staff following personnel policies and procedures including orientation and training, career development advice, establishing employee goals, conducting performance reviews, coaching, counseling, and disciplining staff, and terminations for the CEAP, CSBG, and TOP programs.

Plans and organizes contract implementation and monitoring for the CEAP and CSBG program.

• Monitors and ensures contract and program compliance to include reporting and funds reconciliation for the CEAP, CSBG, TOP, and other Direct Services funding as assigned.
• Responsible for Program reporting to the funding sources for CEAP, CSBG, TOP, and other funding sources as assigned.
• Responsible for overseeing the gathering and submitting of the Organizational Standards and coordinating with all Sr Leadership staff for departmental items required by funding sources for the CEAP and CSBG programs.
• Ensure the guidelines for disbursing funding to program participants for CEAP, CSBG, and TOP programs are met.
• Oversee the accommodations/scheduled home visits for clients unable to come to the service site for the CEAP, CSBG, TOP, and other Direct Services funding programs as assigned.
• Oversee the provision of referrals to other appropriate resources for the CEAP and CSBG program; and oversight the provision of case management services, up to and including referrals to other appropriate resources, budget counseling, and recommendations for improved client self-sufficiency for the TOP program.
• Oversee direct services provided to program participants following the guidelines of the various assistance funders for other Direct Funding services sources.

Responsible for CEAP and CSBG Vendor Agreements

• Recruit and train Case Management staff and temporary staffing for the TOP program.
• Maintain records according to established case management procedures for documentation of the TOP program.
• Coordinate and deliver agency program requirements while adhering to program guidelines, policies, and procedures for other Direct Funding Services as assigned.
• Foster cooperation between Head Start and Meals on Wheels programs to educate and facilitate access to the benefits of all Community Services programs; and develop working relationships with other OWBC staff to ensure an effective team advocating for eligible clients.
• Develop and maintain relationships with community partners, foster working relationships with local service providers; and attend external networking meetings such as business expos, job fairs, chamber events, etc.
• Act as liaison to collaborating partners and local service providers.
• Oversee the planning, coordination, and scheduling of classes to assist clients in transitioning out of poverty.
• Oversee the scheduling of site visits to surrounding areas to ensure all gaps in services are addressed.
• Maintain all logins and passwords for all program-related websites and programs.
• Attend Board and Personnel/Policy committee meetings to provide program updates.
• All employees are expected to adhere to OWBC ethics expectations.
• Must be able to cooperate and work effectively with others.
• Must be diplomatic, honest, and fair.
• Regular and punctual attendance is an essential function of the position.
• Perform other duties as assigned or as they become apparent.

Knowledge, Skills, and Abilities:

• Ability to operate various word-processing software, spreadsheets, and database programs.
• Ability to work effectively with others.
• Ability to provide excellent customer service to internal and external customers.
• Ability to ensure compliance with regulatory agencies and policies as required by funding sources.
• Ability to organize, prioritize, and utilize effective time management techniques.
• Ability to respect confidentiality at all times.

Ability to carry out multiple tasks and meet deadlines.
Ability to follow instructions furnished in verbal or written format.
Ability to obtain new and retain community relationships.
Ability to present program offerings to the general public.



Committees And Other Responsibilities


Member of Governance Committee

Member of Personnel and Program Committee

Attends scheduled Board Meetings and provides monthly programmatic reports and each meeting.




Minimum Qualifications:
Education and Training:

• Bachelors degree in social or behavioral sciences or related fields or substitute a minimum of Four (4) years experience in a similar role within a non-profit environment.
• Preferred Results Oriented Management and Accountability Certification (ROMA) (Must meet this qualification within the first year of employment)

Experience:

• Four (4) years of social services or related experience.
• Government funding experience in tracking and reporting

Licenses/Certifications:
Valid Texas drivers license
Mental / Physical Tasks (F= Frequent, O=Occasional, R=Rarely):


F Standing- required when making copies, meeting people, moving from work area to work area

F Handling- reports, vehicles, laptop, keys

F Hearing/Talking/Listening-communicate with employees and others, answer the telephone, participate in meetings, give presentations

F Fine Dexterity-operate computer, calculator, to write, mouse, projector tools

F Sitting-performing work at desk, while reading, writing, in meetings, driving, riding in vehicle to sites and meetings

O Kneeling/Crouching/Crawling-plug in equipment, when connecting PC components, plugging in cords, open lower desk drawers

F Walking-from vehicle to site, area to area, to copier

F Bending/Twisting to reach files, reports, handle paper, reach drawers

F Grasping/Holding-holding binders, phones, tablet, work resources

F Balancing standing, reaching, driving

F Lifting/Carrying-report binders, paper, laptop, supplies up to 45 lbs.

F Vision-to drive and assist individuals in medical need

F Pushing/Pulling open/close file/copier drawers, open & close doors, rolltop carriers

F Foot Controls driving

F Driving scheduled & unscheduled trips to and from meetings and sites

R Other

F Reaching-to answer phone, reach files, reports, plug in laptop

Working Conditions:

• Working in a fast-paced environment with priorities and plans that may change rapidly.
• Working on weekends, evenings and some holiday may be required.