Assistant General Manager, Sun Outdoors Reunion Lake,New Orleans

Blue Water is privately held and family-owned by father and son Jack and Todd Burbage.

Founded in 2002, Blue Water invests, develops, and manages RV resorts, campgrounds, hotels, and attractions. Blue Water's integrated approach to marketing, revenue management, and operations has quickly established itself as a hospitality industry leader. With dozens of resort-area properties in East Coast states from Maine to Florida and new additions out west in Texas, Montana, and Oregon, the Blue Water family is committed to creating elite assets, delivering exceptional guest experiences, and enhancing the communities we serve.

INTRODUCTION TO ROLE

As a highly visible member of the property’s Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for property guests and functions as a right hand to General Manager while concurrently supporting Front Office operations and other operating departments such as Grounds/Maintenance, Food/Beverage, and Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality Group’s mission, vision, and values. They will work in a hands-on capacity to maximize the overall efficiency and profitability of the campground.

WHO WE ARE LOOKING FOR

• Independent self-starter
• Experienced in Food & Beverage
• Ability to operate effectively in a fast-paced, guest-focused environment
• Competitive with a strong desire to win
• Effectively communicates to a variety of audiences and ability to tailor communication appropriately, verbally and in writing.
• Ability to manage multiple projects and work assignments
• Ability to effectively use various computer software, including sales tracking software, CRM tools, and HR/Payroll systems, as well as able to interact effectively on social media platforms
  
  

WHAT YOU WILL WORK ON

• Operational Management:

• Monitor and evaluate all department daily activities to ensure the successful operation of campground facilities, services, and amenities.
• Establish and review departmental standards, guidelines, and objectives and identify areas for improvement.
• Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all contact points, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, food & beverage, activities & and events maintenance, etc.
• Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
• Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, HRIS, and social media, and marketing tools
• Regularly intervene, assist, and document guest or employee incidents
• Maintain the integrity of the property's compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
• People Management:
  • Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
  • Support all aspects of people leadership: recruitment, retention, training, coaching, scheduling, managing time & attendance, discipline and performance development.
  • Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
• Sales & Marketing Management:
  • Participate in weekly revenue management and marketing strategy meetings
  • Regularly updates property management system regarding inventory, rates, and availability
  • Responds timely and effectively to guest communications and reviews
• Budget Management
  • Regularly assists General Manager or related resource in budget analysis, monitoring, and expense management.
  • Analyze and evaluate property performance by compiling occupancy, labor reports, and guest satisfaction index statistics.
  • Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
• Other
  • Fill in as needed across the entire property when necessary
  • Lead by example and be reliable in attendance and flexibility
  • Perform other duties as assigned
    
    

WHO YOU WILL WORK WITH

The Assistant General Manager reports to the General Manager.

• A minimum of 2 years of previous hospitality operations and leadership experience with a large staff and focus on exceptional guest service.
• Food & Beverage management (preferred)
• Bachelor's degree in hospitality management or another related field is preferred.
• Proficiency with technology-based programs, communication systems, and tools
• Able to manage multiple priorities and adapt quickly to change
• General knowledge of campground operations and food & beverage operations
• An appropriate combination of education and related work experience to support on-the-job effectiveness

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand, walk, and reach with hands and arms and requires the ability to lift office products and supplies to 20 pounds occasionally. Travel is required within 30 miles of the region. May have to perform duties of other staff positions when necessary, including the ability to work outdoors and in varying weather conditions.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.