Bellperson

Bell person

• Check the daily arrival list.
• To be present in the lobby and ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag luggage and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to the room, placing luggage in the room assigned by the front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages etc. to guests’ rooms and other offices.
• Provide items on loan to guests and collect the items back from guests before departure.
• Inform Front Desk Agent to charge items given on loan in case there are any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient, and helpful information service.
• Assist the Front Desk Agent on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• To provide an efficient luggage storage, delivery, and collection service.
• Perform any other works as and when assigned by the management for the success of the customer experience.