Quality Assurance Coordinator HYBRID position/sign on bonus

Selected full-time applicants who are hired and pass BCC's new hire orientation are eligible for a sign-on bonus of $1,000!What is this job?

The Quality Assurance Coordinator manages the coordination of a variety of activities to monitor the quality-of-service delivery for the Caminos program. Primary responsibilities include working within various databases, pulling and designing reports and visuals, as well as conducting stakeholder surveys, chart audits, and discovery processes. This position will also provide support to ensure that identified essential program functions occur in accordance with state and federal regulations and meet BCC and accreditation best practice standards.

What is the Caminos program?

You would be helping children who have recently migrated to the United States and are seeking opportunities for reunification with family as well as the chance to pursue their education and legal immigration cases. BCC calls this our Caminos program, and we see it as a fulfillment of our purpose as a non-profit: to enrich communities, one family at a time.

What is this company? Board of who?

Board of Child Care (BCC) is not a federal or state agency. It is an independent not-for-profit organization that serves over 1,000 children annually across 12 locations. You would join about 700 teammates across DC, MD, PA, and WV that empower youth and their families to flourish within their community.

Is there a sign-on bonus?

Yes! Selected full-time applicants who are hired and pass BCC's new hire orientation are eligible for a sign-on bonus of $1000. This would be paid in two installments. BCC's recruiters can explain more about this during the interview.

What does this job do specifically?

• Model and act in accordance with BCC’s core values: safety, empathy, relationships, and impact.
• Honor differences, acknowledge uniqueness, and amplify all voices. Participate in trainings and group experiences that explore Equity, Diversity, and Inclusion (EDI) topics. Model the use of inclusive language.
• Demonstrate and practice BCC’s leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.”
  1. Attain Collaborative Problem Solving® Tier 1 certification and serve as a mentor of this practice for others.
• Assure compliance of all standards that apply to the Caminos Program, including national accreditation, Federal and state licensure, and serve as an internal resource on all applicable regulations.
• Assist manager in the coordination and implementation of QI department objectives
• Assist in Federal and State licensure and national accreditation activities.
• Assist staff in implementing, monitoring, evaluating and planning procedures and activities in all service delivery areas and for risk management.
• Assist in developing policies and procedures to support service delivery and funding accountability.
• Identify changes or the creation of new policy and procedures based on both program needs as well as from Federal and State regulation announcement changes. Responsible for updating all documentation in both policy and procedure manuals as well as supporting training materials. Draft new training materials as needed following significant revisions.
• Provide training on workflow and policy changes.
• In partnership with other members of the QI team, monitor the centralized QI email inbox as well as assigned digital and physical formal concern inboxes. Open new cases in the appropriate database and follow up on assigned cases as needed. Reply to questions from staff modeling best practices in customer service.

Database and Reports:

• Monitor the entry of data into the Caminos portal. Ensure other staff roles are entering data in accordance with regulatory timelines and any catch-up data entry projects are completed.
• Compile and distribute reports as scheduled that include, but are not limited to, capacity, SIR, restraint, annual and quarterly outcomes, survey summary, and licensing reports.
• Ensure all services both rendered and owed to clients are entered into required databases database appropriately and accurately.
• Translate data from reports into BCC’s company dashboard tool.
• Interpret ad hoc requests for data into search criteria and create visual displays that meet the needs of the initial data request.
• Provide technical assistance on Quality Improvement to administrative and management staff.
• Attend team and program meetings regularly to review statistical data with care team staff.
• Develop reports and presentations to present data to various organization teams and leadership committees.

Audits and Chart Management:

• Following the discharge of a client from the Caminos program, ensure all documentation is present and tasks completed before officially closing out the file.
• Conduct physical assessments of classroom and living unit spaces to ensure regulatory and policy compliance.
• Ensure client charts meet all internal, regulatory, licensing, and accreditation standards, especially with regards to notes, completion date, signatures, and documentation.
• Conduct preliminary analysis of audit results to identify root cause. If needed following this analysis, assist department teams in the development of a Corrective Action Plan to be reviewed by the QI Manager.
• Provide federal oversight and other regulatory bodies access to Cx360 via a guided review during audits of charts and records.

Surveys:

• Maintain mechanisms for stakeholder feedback for the Caminos Program. This includes, but is not limited to, surveys focused on employees, clients, families of clients, and other stakeholders.
• Work with the QI department to code in surveys within the Survey Monkey platform to meet the Caminos QI needs.
• Pull data from Survey Monkey and other survey mechanisms into reports as needed.
• Analyze results to identify focus areas for improvements.

Electronic Health Record (EHR) Implementation Project:

• Complete the training to become a certified EHR super user.
• Respond to staff-generated tickets such as but not limited to password resets, permissions, and errors in functionality
• Create and generate reports from the EHR.
• Create and update existing EHR forms
• Create new user accounts for relevant new hire staff and disable unused accounts.
• Provide training for new hires including account setup and login to the EHR online software, Cx360.

PSA Compliance Manager and Formal Concerns:

• Ensure the safety of clients by following policies and within the Interim Final Rule, state licensing guidelines, and BCC policies and procedures
• Coordinate and provide a PSA orientation for all new clients.
• Confirm posting of PSA fliers, pamphlets, and brochures in all living spaces and school settings. Keep PSA-specific phone voicemails and phone extensions up to date
• Open cases to track any formal concerns received from the Caminos program. Oversee gathering of due diligence, delegate and/or directly conduct interviews and statement collection, and generally keep open cases moving forward to conclusion. Ensure tasks and follow ups are documented and completed.
• Participate in monthly PSA trainings and disseminate updated policy guidelines to program leadership
• Provide guidance to staff on correct policies and procedures when submitting sexual abuse or harassment incident reports
• Pursue and maintain agreements with external resources including local rape crisis centers, law enforcement, and licensing bodies to coordinate procedures if sexual abuse or harassment is reported.

Where is this job based? Is this an in-person position?

This is a full-time, Hybrid Position / 2 days on site based out of our Mechanicsburg, Pennsylvania campus.

On site requirements would be variable based on the needs of the program and may increase during audits / monitoring visits.

Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position is eligible for BCC's flex schedule, so those start and end times can adjust slightly. This position is not essential during inclement weather. After 90 days and with the supervisor's approval, this position is allowed one remote work day per week.

What experience and education do I need?

Required Education and Experience

• Bachelor’s Degree in human service related field.
• A minimum of 1 year documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
• A minimum of 1 year of experience in a direct Quality Improvement role.
• Demonstrated ability to manage and direct project objectives independently via careful operational coordination, planning, and execution.

Preferred Education and Experience

• A master’s degree and four years’ experience in the field.
• Experience with state licensure, federal grant management and national accreditation or familiarity with these processes.
• 3 years of documented, progressively responsible experience in the field of child and family services and/or behavioral health care.
• Experience with funding regulations, standards and requirements.
• Knowledge of West Virginia residential care regulatory requirements a plus.
• Spanish speaking and reading preferred but not required.

Other Job Requirements

• This position requires you to drive BCC vehicles. Must have a valid, active, driver's license with less than 7 points.
• Background check and drug screen required.
• The job responsibilities posted here are intended to be a summary of key responsibilities. A full and more detailed job description will be provided during the interview process.

The Board of Child Care is an equal-opportunity employer committed to excellence through diversity. All eligible candidates, regardless of personal characteristics, are encouraged to apply for vacancies as appropriate.