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Operations Manager
| Estimated Pay | $45 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Fresno, California |
Compare Pay
Estimated Pay$23.97
$45.07
$96.68
About this job
Job Description
Company Overview
The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector, and serving over 600 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.
Core Values
HdL team members individually and collectively aspire to the following core values:
Deliver Excellence In Everything – We anticipate needs and believe that delivering extraordinary service, inside and outside our organization, is key to our success. We passionately pursue excellence in everything we do.
Do The Right Thing – We always act in the best interests of our company and our clients. We are respectful, have high integrity, and are accountable for our actions.
Foster Relationships – We build lasting relationships based on trust with our teams and our clients. We value collaboration toward our common goals and inspire each other to improve and progress.
Give Generously – We give generously of our time and resources with our teammates, clients, and communities. We impart information for best practices, encourage professional development, and support charitable community organizations.
Enjoy The Journey – We enjoy our journey and enthusiastically celebrate our successes. We have fun and find fulfillment working with our colleagues and clients.
Be Authentic, Grateful, and Humble – We are thankful for the success we have achieved individually and as a company and never take it for granted.
Job Description
The responsibilities of the Operations Manager include training and supervising employees, managing client requests for information and assistance, reducing operational costs, monitoring their department’s compliance with operational policies, and keeping up to date with the progress of administrative duties. To succeed in this role, you should also be a good problem-solver with sharp, analytical thinking and strong client negotiation skills.
Job Responsibilities
Hire, train in conjunction with the Director of Client Experience, and prepare Client Analysts to respond to client questions and to trouble shoot problems with services or products.
Hire, train and prepare Tax Specialists to respond to taxpayer questions and to trouble shoot problems with services or products.
Ensure Client Analysts understand how to assist with client needs and comply with objectives, performance standards, and policies.
Ensure Tax Specialists understand and comply with objectives, performance standards and policies.
Answer questions regarding client strategies, communication techniques, best practices, or difficult calls.
Prepare Performance Dashboard and Key Performance Indicators.
Lead multiple teams with shared goals and expectations.
Assist other management team members in identifying trends and establishing goals and objectives.
Resolve problems of complexity and with a broad perspective; looking for ways to improve overall client experience.
Develop programs that increase employee engagement.
Control expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
Oversee engagement with clients to deliver careful, skillful client experiences.
Manage responses to client requests with the support of the Client Analyst through strategies and techniques you learn from Client Experience.
Identify areas of improvement and standardize client processes through collaboration with colleagues and peers.
Foster an engaging work environment that encourages team members to reach their full potential.
Skills and Qualifications
Excellent knowledge and application of performance evaluation procedures.
Knowledge of fiscal budget and forecasting.
Excellent emotional intelligence and self-awareness skills.
Exceptional interpersonal, customer service, problem-solving, communication, and conflict resolution skills.
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