Front Desk Agent

Front Desk Agent at The Read House Hotel

*** $500 SIGN-ON BONUS ***

The Read House Guest Services Department is seeking a professional and personable individual for the position of Guest Services/ Front Desk Agent.

Chattanooga’s award-winning historic hotel, The Read House, has been hosting guests and visitors since 1872! Start a new career journey with classic elegance at The Read House Hotel!

WHAT WE HAVE TO OFFER

Location: 107 West MLK Blvd, Chattanooga, TN 37402

Salary: $13.00 per hour + $$ Incentive

Benefits:

• A Culture that Values Passion, Individuality, and Fun!

• Opportunities for Internal Growth and Development

• Paid Time Off (PTO)

• Paid Holidays

• Affordable Medical, Dental, & Vision Insurance Plans

• Company Provided & Voluntary Life Insurance

• Short & Long-Term Disability Insurance

• Accident & Critical Illness Insurance

• Employee Assistance Program

• Traditional 401(k) & Roth 401(k) with Employer Match up to 3.5%

• Referral Bonus Program

• Hotel & Restaurant Discounts at Avocet Hospitality Properties

• Tuition Reimbursement Program

• Employee Meal Option

• Starbucks Discount

• Garage Parking Discount

• $500 Sign On Bonus ($250 after 90 days/ $250 after 180 days)

WHO WE ARE LOOKING FOR
As a Front Desk Agent you will be responsible for maintaining the guest experience from the first phone call through guest check out. Your professional and outgoing personality will ensure our guests experience an exceptional stay at our historic property! Availability to work AM and PM hours and weekends will be needed.

Primary Duties & Responsibilities

• Provide a positive and friendly guest experience

• Make, modify, and cancel reservations as requested by guests

• Complete guest check in and check out procedures

• Collect payment from guests, issue receipts and change; abide by all cash handling procedures.

• Handle all guest issues promptly and professionally

• Coordinate guest requests with other departments

• Respond to and compose emails regarding front desk and guest reservations activities

• Confidently and accurately share the history of the hotel with guests

• Maintain regular and punctual on-site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires

Job Requirements

Education/ Experience:

• High school diploma or equivalent required

• One year of related experience preferred

Skills:

• Excellent computer skills, such as typing and use of various computer software

• Excellent communication skills with guests, team members, and management

• Ability to access and accurately input information into the Property Management System (PMS)

• Ability to work efficiently with strong attention to detail

• Basic mathematical skills

Physical and Mental Requirements:

• Ability to stand for extended periods of time, sometimes for entire shift

• Ability to lift, carry, push, pull, or otherwise move up to 30 pounds and occasionally lift, carry, push, pull, or otherwise move up to 50 pounds

• Hear at a basic level and communicate with coworkers and guests

• Ability to work both independently and in a team environment

• Ability to multitask and work effectively in a high-demand, fast-paced environment with changing variables

• Ability to apply patience and understanding to all persons and situations.

• Ability to perform well under pressure to meet the needs of guests, team members and/ or management.

Work Environment:

• The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, etc.

WHO WE ARE

The Roaring '20s are alive and prosperous in Chattanooga at the Historic Read House Hotel. We embrace the "Great Gatsby" era of grandeur and opulence and project the right balance of luxury and rebellious spirit in everything we do. At the Read House, service reigns supreme. We empower our team through support, growth and camaraderie which is instrumental in our culture of genuine hospitality and taking care of guests at every turn. Take the plunge, and be a part of this fun and exciting journey.

*2022 & 2023 Finalist for Chattanooga’s Best of the Best Hospitality Employer!*

Step back in time and visit The Read House Hotel! (www.thereadhousehotel.com)

EOE / DFWP